Access Manager

Empath Health-posted about 1 year ago
Full-time • Mid Level
Port Charlotte, FL
Ambulatory Health Care Services
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The Access Manager at Tidewell Hospice is a key leadership role within the Admissions Department, responsible for ensuring compliance with state and federal regulations while maintaining high standards of patient care. This position oversees a team of nurses and interdisciplinary admissions staff, focusing on optimizing service delivery and enhancing the customer experience. The Access Manager plays a crucial role in strategic planning, team development, and operational management to align with the organization's mission and goals.

  • Access all service opportunities on an ongoing basis to maximize customer experience.
  • Manage and develop a high performing interdisciplinary team through candidate selection, coaching, feedback, and performance evaluation.
  • Communicate effectively and timely to update direct reports and the Admissions teams on relevant changes.
  • Identify and implement strategic customer service initiatives to position Empath Health for future challenges.
  • Manage the Admissions department processes from initial call to successful admission.
  • Partner with other members of the Admissions department in policy and procedure creation to ensure quality and compliance.
  • Initiate, develop, and implement standards to optimize results while ensuring compliance with regulatory standards.
  • Exhibit creative thinking in service excellence to provide timely care.
  • Manage day-to-day activities of the Admissions Team to meet service standards and budget.
  • Resolve complex customer service issues as needed.
  • Lead collaboration with team members to ensure appropriate staffing across all disciplines.
  • Perform other duties as assigned.
  • A.S. Degree required; Bachelor's degree preferred, Master's degree is a plus.
  • Three years of hospice experience with at least three years of management experience preferred.
  • At least five years of experience as a Registered Nurse (RN) preferred.
  • Valid Florida RN license required.
  • Must acquire continuing education related to regulatory and professional practices.
  • Valid CPR certification from the American Red Cross or American Heart Association required.
  • Reliable transportation and proof of valid automobile insurance are necessary.
  • Experience in healthcare management or admissions processes.
  • Knowledge of Medicare, Medicaid, and insurance benefits.
  • Strong understanding of regulatory compliance in healthcare.
  • Competitive salary and benefits package.
  • Opportunities for professional development and continuing education.
  • Supportive work environment that values diversity and inclusion.
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