Access Manager

Empath Health • Port Charlotte, FL

429d

About The Position

The Access Manager at Tidewell Hospice is a key leadership role within the Admissions Department, responsible for ensuring compliance with state and federal regulations while maintaining high standards of patient care. This position oversees a team of nurses and interdisciplinary admissions staff, focusing on optimizing service delivery and enhancing the customer experience. The Access Manager plays a crucial role in strategic planning, team development, and operational management to align with the organization's mission and goals.

Requirements

• A.S. Degree required; Bachelor's degree preferred, Master's degree is a plus.
• Three years of hospice experience with at least three years of management experience preferred.
• At least five years of experience as a Registered Nurse (RN) preferred.
• Valid Florida RN license required.
• Must acquire continuing education related to regulatory and professional practices.
• Valid CPR certification from the American Red Cross or American Heart Association required.
• Reliable transportation and proof of valid automobile insurance are necessary.

Nice To Haves

• Experience in healthcare management or admissions processes.
• Knowledge of Medicare, Medicaid, and insurance benefits.
• Strong understanding of regulatory compliance in healthcare.

Responsibilities

• Access all service opportunities on an ongoing basis to maximize customer experience.
• Manage and develop a high performing interdisciplinary team through candidate selection, coaching, feedback, and performance evaluation.
• Communicate effectively and timely to update direct reports and the Admissions teams on relevant changes.
• Identify and implement strategic customer service initiatives to position Empath Health for future challenges.
• Manage the Admissions department processes from initial call to successful admission.
• Partner with other members of the Admissions department in policy and procedure creation to ensure quality and compliance.
• Initiate, develop, and implement standards to optimize results while ensuring compliance with regulatory standards.
• Exhibit creative thinking in service excellence to provide timely care.
• Manage day-to-day activities of the Admissions Team to meet service standards and budget.
• Resolve complex customer service issues as needed.
• Lead collaboration with team members to ensure appropriate staffing across all disciplines.
• Perform other duties as assigned.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and continuing education.
• Supportive work environment that values diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Ambulatory Health Care Services
• Education Level: Associate degree