Provides leadership and strategic direction and operational oversight for the system-wide Office of Access Management. This position is responsible for the overall design, build, implementation and optimization of scheduling, referral management, patient registration, admitting, pre-admissions, pre-financial counseling and insurance authorizations for all Essentia Health locations. In collaboration with the system leaders and providers, provides support for the development and implementation of operational access strategies within clinical practice locations. Monitors and promotes new technology and ongoing innovative strategies to improve processes for our patients. Oversees development and implementation of processes to guarantee the integrity of demographic, financial and clinical information and maintains compliance with all Essentia policies and procedures. Builds consensus on major revenue cycle changes and new policies with peers and departmental administrators. Facilitates positive communication and builds strong relationships between revenue cycle operations, operational administrators, clinic management and departmental staff and payors regarding revenue cycle matters.