Access Health Specialist

Spartanburg Regional Healthcare System • Spartanburg, SC

300d

About The Position

The AccessHealth Specialist reports to the AHS Operations Manager. The AccessHealth Specialist is responsible for greeting all patients, collecting and documenting correct and required demographic and billing information, assisting clients with scheduling/rescheduling/confirming appointments, and maintaining an orderly flow of clients through the reception and lobby area. The Specialist will be required to perform any necessary activities related to the support of clients and staff. Duties will include pre-screening clients, collecting client demographics, maintaining required paperwork and electronic files, and answering AccessHealth's primary phone line. T must be a clear understanding of departmental process flows, a high level of customer service, and the ability to learn software technology required to support the staff and clients.

Requirements

• High school diploma or GED equivalency
• Three years of medical office, hospital registration, or customer service experience. With Associate's degree, one year of experience required.
• Must be able to learn use of electronic documentation software

Nice To Haves

• Associate's degree in Business, Technology or a related field
• Five years of information technology, medical office, customer service or related experience
• Bi-lingual (Spanish) speaking preferred
• Medical Terminology certification

Responsibilities

• Pre-screening clients
• Assisting with scheduling client transportation
• Assisting with specialty referrals
• Collecting client demographics
• Maintaining required paperwork and electronic files
• Answering AccessHealth's primary phone line
• Must be able to use Microsoft Office
• Able to learn use of electronic documentation software
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nursing and Residential Care Facilities
• Education Level: High school or GED