Access Coordinator - Remote for residents of Greater Louisville area - Part-Time

Seven Counties Services • Louisville, KY

1d • Remote

About The Position

Hours: Monday - Thursday, 9am - 2 pm ESSENTIAL JOB FUNCTIONS Demonstrating high-level customer service skills, professional etiquette and service excellence, provides telephone screening for individuals who utilize SCS Access. Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable. Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database. Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection. Effective routes/ transitions to CIC/Crisis team and/or identified program needs as appropriate. Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large. Ensures compliance with all defined organization and Access standards. Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.) Performs other duties as assigned. EDUCATION High School Diploma/ GED required. Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred. EXPERIENCE One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) Three years (3) years of health care customer service or call center setting with High School Diploma/GED required. High volume call center experience preferred. Crisis counseling experience preferred. Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred. Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required. Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential. REQUIREMENTS Reliable, high speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required. COMPANY OR PERSONAL VEHICLE USAGE: No PHYSICAL DEMANDS Position has no unusual physical demands. May involve modestly unpleasant situations such as offensive language from callers. Time Type: Part time Seven Counties is the provider of choice for mental and behavior health services in and around the Louisville Metro. Over 1,400 employees work in 25+ locations throughout Bullitt, Henry, Jefferson, Oldham, Shelby, Spencer and Trimble counties; making sure that the 31,000 people we serve annually have the best chance of living their best lives. At Seven Counties, we give our staff the opportunity to do what they do best with continued training, effective mentoring and competitive salaries and benefits. In an effort to protect our employees, clients and community, we require the COVID and Influenza vaccinations for all employees.

Requirements

• High School Diploma/ GED required.
• One (1) year of experience in a health care customer service or call center setting with bachelor’s degree (or) Three years (3) years of health care customer service or call center setting with High School Diploma/GED required.
• Reliable, high speed internet connection. In circumstances in which the high-speed internet fails, working onsite is required.
• Proficiency in word processing/data entry skills, general computer knowledge and associated skills are required.
• Highly effective listening, retention, communication, and relay of essential information skills in a supportive, responsive, client and service focused environment are essential.

Nice To Haves

• Bachelor’s degree in Psychology, Social Services, Human Behavior Services or a related field of study preferred.
• High volume call center experience preferred.
• Crisis counseling experience preferred.
• Customer Relationship Software (CRM); Microsoft 365/Teams/Cloud based software phone system (Example: Zoom Phone Now); Electronic Health Record (preferably Netsmart myAvatar) preferred.

Responsibilities

• Provides telephone screening for individuals who utilize SCS Access.
• Determines client eligibility for services and verifies insurance coverage or provides information on sliding scale options when applicable.
• Obtains all information effectively and efficiently (i.e., demographic, and clinical information) and records accurately documentation in the electronic database.
• Demonstrates knowledge and competency in effective triage and intervention, ensuring that appropriate referrals are provided, and follow-up is made to verify that connection.
• Effective routes/ transitions to CIC/Crisis team and/or identified program needs as appropriate.
• Promotes a departmental culture of cooperation and collaboration with other Seven Counties Services departments, community agencies, hospitals, mental health consumers, and the public at large.
• Ensures compliance with all defined organization and Access standards.
• Adheres to all department and organization requirements as defined. (i.e.- completes annual trainings, attends team meetings, in-service training, and other quality assurance training, etc.)
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED