Mobile Crisis Recovery Team - Access Coordinator

HHC•Indianapolis, IN

About The Position

The Sandra Eskenazi Mental Health Center (SEMHC) Access Coordinator assists with scheduling patient appointments, providing outreach to patients who have no-showed an appointment, contacting those on a follow-up list or intake waitlist, and coordinates referrals from internal and external agencies. This position works to optimize and fill open time for the clinical team. The position serves as a liaison between the Patient Access Services (PAS) call center, the Sandra Eskenazi Mental Health Center clinical team, the patient, and the referral service/vendor to ensure needs are met within designated timelines. This position contributes to Eskenazi Health Mission: Advocate, Care, Teach and Serve with special needs emphasis on the vulnerable population of Marion County.

Requirements

High school diploma or equivalent (GED); Bachelor’s degree preferred.
At least one year of experience in a mental health setting preferred.
Post-secondary education courses or certification in business, computers, (Word, Excel, etc.) and office management highly preferred
1-2 years of experience in business, health care and customer service experience, office management, or health information management of medical office setting
Spanish and English proficiency preferred.
Proficient in utilizing Microsoft Office, i.e. Excel, Word, and PowerPoint
Excellent verbal and written communication skills
Positive interpersonal skills and ability to work as part of a team
Excellent organizational skills
Knowledge of CCBHC standards.
Must be goal oriented, capable of completing task within a given time frame, including overcoming any barriers that arise
Self-starter with strong problem solving skills

Responsibilities

Proactively contributes to Eskenazi Health’s mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County. Models Eskenazi Health’s values of Professionalism, Respect, Innovation, Development and Excellence
This position ensures that Certified Community Behavioral Health Clinic (“CCBHC”) clients have low barriers to treatment access.
Monitors no show, follow up, and assigned work queues to ensure client appointment needs are addressed in a timely manner, prioritizing urgent items appropriately
Schedules/reschedules appointments from no show, follow up list, and work queues; relaying information to the patient and providers
Fills open time daily for providers.
Provides direct access to patients and providers with questions or concerns surrounding access to services
Understands CCBHC standards related to treatment access and quality metrics.
Facilitates the development of progressively more sophisticated and efficient methods for clients to access ongoing care. Compiles data to trend identified issues in access to care in specific areas assigned
Communicates effectively with internal and external contacts regarding current practices
Documents all inquiries accurately for medical, legal, and statistical purposes
Assists with collection and tracking of CCBHC data.