Access Coordinator Lead

Christianacare Health Systems • Wilmington, DE

282d

About The Position

The Access Coordinator Lead is primarily responsible for providing day-to-day operational support in their respective area/location and ensuring successful onboarding of staff members after training class. In collaboration with the Lead Trainer, supervisor, and site-specific Manager, the Access Coordinator Lead ensures that staff are appropriately oriented, trained, and routinely monitored for retraining/support needs in their assigned department-specific location (Hospital campuses/Satellites/Avenue North). The schedule for this position is from 7 am to 3:30 pm, with every other weekend and holiday rotation required.

Requirements

• Associate degree in Business/Medical related field preferred.
• Two or more years of experience in Admitting Services.
• Previous insurance or third-party experience is preferred.
• Ability to manage multiple software/websites simultaneously.
• An equivalent combination of education and experience may be substituted.

Nice To Haves

• Knowledge of systems that feed information to the department or are utilized by staff; training of employees.
• Windows and Web based knowledge/skill.
• Skill in oral and written communication.
• Knowledge of third-party reimbursement.
• Emotional stability to handle stress as a result of high volume.
• Ability to interact effectively; exercise judgment and tact.

Responsibilities

• Provide operational support to respective teams/staff to ensure positive team outcomes in patient access front end duties including registration, insurance verification, point of service collections, and financial assistance.
• Assist with training services/functions as assigned by Business Managers and Staff Associates.
• Provide support and onboarding assistance following new hires' completion of Global Training.
• Review department/area specific orientation schedules with new hires.
• Ensure classes and educational needs are scheduled/attended as required.
• Review quality assurance findings with the assistance of a Staff Associate or Manager.
• Identify training or retraining needs and develop customized training interventions to meet quality standards.
• Communicate and collaborate with Staff Associates and/or Manager regarding input on staff member's strengths/developmental needs or further corrective actions.
• Support/facilitate Training Class when primary instructor is not available.
• Implement and monitor appropriate administration of procedures to ensure the fiscal integrity of all accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree