Access Coordinator III – JEI/CVSL/IMSL/PCC

University of Arkansas for Medical Sciences•Little Rock, AR

1d•$16

About The Position

This posting will fill positions at various clinics, including Jones Eye Institute, Cardiovascular, and Internal Medicine. Final clinic assignment will be determined by the department manager based on operational needs and position availability The Access Coordinator III works under supervision to function as a patient resource for all scheduling and billing questions and to facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level and performs other duties to support the patient care activities as needed.

Requirements

High School Diploma or GED
Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Excellent customer service skills.
Knowledge in basic medical terminology.

Nice To Haves

CHAA Certification
Bachelor’s degree

Responsibilities

Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
Collects co-pays, deductible, and/or payments for patient’s account.
Conducts pre-registration as needed, inputs and/or updates accurate patient information.
Conducts insurance verification and benefits explanation by running eligibility on patients.
Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
Assists other teams as needed.
Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
Consistently utilizes communication devices and keeps accurate records as required.
Demonstrates effective service recovery skills.
Attends required hours of training and/or in-services.
Attends staff meetings and participates in the orientation and/or training of new staff.
Participates in annual educational needs and assessments.
Maintains required job skill competencies and completes skill assessments annually.
Completes and maintains documentation of continuing education hours annually.