Access Coordinator II PRN Ortho

University of Arkansas for Medical Sciences•Little Rock, AR

8d•Onsite

About The Position

An Access Coordinator in Orthopedics is responsible for managing patient access functions for orthopedic services, including scheduling appointments, completing registrations, verifying insurance, and coordinating pre-authorization for procedures.

Requirements

High school diploma/GED
Two (2) years of customer service or healthcare experience
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners.

Nice To Haves

Call center experience
Experience in registration, billing, or scheduling in a healthcare environment
Knowledge of basic medical terminology

Responsibilities

Schedules, reschedules, coordinates and cancels appointments using the hospital system; conducts pre-registration as needed
Inputs and/or updates accurate patient information
Creates new patient charts and accesses systems for orders as appropriate
Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
Meets, greets, and assists the public, answers telephones in a professional and friendly manner
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
Consistently utilizes communication devices and keeps accurate records as required
Demonstrates effective service recovery skills
Attends required hours of training and/or in-services
Participates in annual educational needs and assessment
Maintains required job skill competencies and completes skill assessment annually
Completes and maintains documentation of continuing education hours annually
Performs other duties as assigned