Access Coordinator II - PRN

University of Arkansas for Medical Sciences•Little Rock, AR

20h•$15

About The Position

This position works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed. This is a PRN position. Maximum hours allowable = 1000.

Requirements

High School, GED or formal educational equivalent
2 years direct customer service or healthcare experience.
Ability to follow oral instruction, read, and write.
Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners.
Excellent customer service skills.

Nice To Haves

Knowledge in basic medical terminology preferred, medical terminology competent within 3 months of hire.
Registration experience is preferred.

Responsibilities

Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients.
Collects co-pays, deductible, and/or payments for patient account.
Conducts pre-registration as needed, inputs and/or updates accurate patient information.
Conducts insurance verification and benefits explanation by running eligibility on patients.
Requests outside records and gathers outside medical records from referrals and files patient charts as needed.
Works and completes workqueue daily.
Assists other teams as needed.
Meets, greets, and assists the public, and answers telephones in a professional and friendly manner.
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements.
Consistently utilizes communication devices and keeps accurate records as required.
Demonstrates effective service recovery skills.
Attends required hours of training and/or in-services.
Attends staff meetings and participates in the orientation and/or training of new staff.
Participates in annual educational needs and assessments.
Performs other duties as needed.