Access Coordinator II - PT - 10:30a-7p; e/o wknd & e/o hol.
About The Position
PRIMARY FUNCTION: To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter. PRINCIPAL DUTIES AND RESPONSIBILITIES: Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters. Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution. Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances. Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed. Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed. Maintains a solid working knowledge base of third-party specifics relative to area of practice. Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care. Performs assigned work safely, adhering to established safety rules and practices. Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.
Requirements
- Associate degree in Business/Medical related field preferred.
- Two years' experience in a medical, financial or marketing institution preferred.
- Previous insurance or third-party experience is preferred
- Ability to manage multiple software/websites simultaneously
- An equivalent combination of education and experience may be substituted.
- Onsite Christiana, Union & Wilmington Hospital Caregivers: Ability to travel and work at either site depending upon department needs.
Responsibilities
- Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
- Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
- Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings.
- Collection efforts may also include past due balances.
- Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.
- Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.
- Maintains a solid working knowledge base of third-party specifics relative to area of practice.
- Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
- Performs assigned work safely, adhering to established safety rules and practices.
- Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.
Benefits
- ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
- To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
