Access Coordinator II - Neurosciences

University of Arkansas•Little Rock, AR

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks ( available for benefits eligible positions only ): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy The Access Coordinator works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers.

Requirements

High School Diploma/GED plus 2 yeas' customer service or healthcare experience.
Must be able to perform all duties of the Access Coordinator I and II level
Basic proficiency with computers and data entry (MS Office preferred)

Nice To Haves

Certified Health-care Access Associate (CHAA) Certification
Experience with external radiology testing
Knowledge with CPT codes and/or medical terminology
Three (3) years of experience in registration, billing, or scheduling in a health-care environment

Responsibilities

Schedule patient appointments, follow-ups, imaging (MRI, CT), and diagnostic tests.
Coordinate pre-op and post-op visits for neurosurgery or other procedures.
Work with providers to manage complex care plans across specialties (neurology, radiology, physical therapy, etc.).
Verify patient insurance coverage and eligibility.
Obtain prior authorizations for procedures, imaging, or specialist referrals.
Communicate with insurance companies and patients regarding coverage issues or delays.
Serve as a liaison between patients, families, and clinical teams.
Provide patients with instructions related to appointments, procedures, or referrals.
Performs other duties as needed.