Access Coordinator II - Neurosciences

University of Arkansas for Medical Sciences•Little Rock, AR

10d

About The Position

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected]. The Access Coordinator works under supervision and provides comprehensive support for the patient care activities. This position may meet, greet, and assists the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third-party payers.

Requirements

High School Diploma/GED plus 2 yeas' customer service or healthcare experience.
Must be able to perform all duties of the Access Coordinator I and II level
Basic proficiency with computers and data entry (MS Office preferred)

Nice To Haves

Certified Health-care Access Associate (CHAA) Certification
Experience with external radiology testing
Knowledge with CPT codes and/or medical terminology
Three (3) years of experience in registration, billing, or scheduling in a health-care environment

Responsibilities

Schedule patient appointments, follow-ups, imaging (MRI, CT), and diagnostic tests.
Coordinate pre-op and post-op visits for neurosurgery or other procedures.
Work with providers to manage complex care plans across specialties (neurology, radiology, physical therapy, etc.).
Verify patient insurance coverage and eligibility.
Obtain prior authorizations for procedures, imaging, or specialist referrals.
Communicate with insurance companies and patients regarding coverage issues or delays.
Serve as a liaison between patients, families, and clinical teams.
Provide patients with instructions related to appointments, procedures, or referrals.
Performs other duties as needed.