Access Coordinator II-Floater
About The Position
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®. PRIMARY FUNCTION: To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter. This Access Coordinator II role will be a FLOATER that will move between the following locations: Concord Rd, Foulk Rd, Stoney Batter, and ChristianaCare Campus. The Shifts will be anywhere between 7:00am-5:15pm.
Requirements
- Associate degree in Business/Medical related field preferred.
- Two years experience in a medical, financial or marketing institution preferred.
- Ability to manage multiple software/websites simultaneously
- An equivalent combination of education and experience may be substituted.
- Exemplify prioritization and organization skills.
- Demonstrate critically thinking and problem-solving skills
- Produce quality work with minimal errors
- Ability to follow written and verbal direction
- Adjusts to change, pressure and manage multiple concurrent responsibilities.
- Ability to effectively communicate orally, written and electronically.
- Exhibit ChristianaCare core values
- Embodies quality patient-focused customer service
- Ability to work as a team member and/or independently within guidelines.
- Ability to train/orient in an efficient and effective manner.
- Manual dexterity to initiate calls and perform computer entry.
- Sight to dial numbers and read computer screens.
- Hearing to speak with patients, etc on the phone; possibly extended periods of time.
- Repetitive motion of hand, wrist and fingers.
- Physical capability to walk/stand/sit/ for up to 8 hours/shift
- Physical capability to carry a notebook (small laptop) and carrying case; total weight 3-7 LBS.
- Physical ability to utilize computer cart as necessary (32 LBS)
- Physical ability to push wheelchair as needed
Nice To Haves
- Previous insurance or third-party experience is preferred
Responsibilities
- Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
- Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
- Front desk registration for Imaging procedures, scheduling, and receptionist
- Registration in Soarian and scheduling in Radnet
- Answering busy telephones professionally, taking messages and routes calls
- Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings.
- Collection efforts may also include past due balances.
- Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.
- Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.
Benefits
- ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program.
- To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
