Access Coordinator I - Division of Urology

Children’s Hospital of Philadelphia • Philadelphia, PA

3d • $25 - $31 • Onsite

About The Position

This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all." Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverage for patient. This position will also provide cross coverage for other access coordinators within department when needed.
About the Division
The Access Coordinator I in the Division of Urology will work in the Buerger Building on CHOPs Main Campus. The hours for this position are 8:30AM - 5PM, Monday through Friday. The ideal candidate will
Have a service-driven attitude with empathy and professionalism
Give calm, clear, patient communication with families
Have the ability to manage high call volume while staying organized
Provide accuracy and give attention to detail in EPIC scheduling workflows
Be comfortable working with physicians, nurses, and support staff as part of a team
Have the ability to adapt to changes in clinic pace and patient needs
Have a problem-solving mindset with minimal supervision

Requirements

• High School Diploma / GED - Required
• Working in healthcare environment, complex scheduling experience - Required and
• At least three (3) years scheduling experience - Required
• Individual must be organized, dependable, and able to make independent judgments
• Excellent telephone and written communication skills
• Proficiency in computer skills; preferred Epic knowledge
• High level of interpersonal skills
• Ability to diffuse high stress situations and conflict resolution
• Requires high commitment to customer service
• Excellent knowledge of insurance verification/ authorization processes.
• Experience with complex scheduling

Nice To Haves

• Bachelor's Degree - Preferred
• At least five (5) years related experience in a healthcare setting; Experience with database maintenance - Preferred

Responsibilities

• Answer referral calls from physicians and families, respond to orders and in person scheduling requests
• Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
• Inform referring physician and/or family about next steps and what is required for visit to CHOP
• Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
• Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
• Other tasks as required by Supervisor and/or Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED