Radiology

University of Arkansas for Medical Sciences•Little Rock, AR

About The Position

This posting will be used to fill positions in multiple locations throughout the Radiology and Surgical Services Departments. Access Coordinator I is responsible for facilitating access to services and providing administrative support to patients or clients. This role involves greeting and registering individuals, collecting necessary information, and coordinating appointments or services based on their needs. The Access Coordinator I also verifies insurance coverage, communicates with patients and providers, and maintains accurate records to ensure efficient and effective service delivery. Access Coordinator II works under supervision and provides comprehensive support for patient care activities. This position may meet, greet, and assist the public, answer telephones and/or may coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, and collects payments and issues receipts, verifies insurance coverage and responds appropriately to the requirements of third- party payers. Assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and perform other duties to support the patient care activities as needed.

Requirements

High school diploma/GED
Basic proficiency with computers (preferably MS Office)
Excellent telephone etiquette skills
General knowledge of office machines including printers and scanners.

Nice To Haves

Call center experience
Experience in registration, billing, or scheduling in a healthcare environment
Knowledge of basic medical terminology

Responsibilities

Access Coordinator I Schedules, reschedules, coordinates, and cancels appointments.
Inputs and/or updates accurate patient information.
Communicates accurate and complete information.
Must maintain strict confidentiality.
Performs other duties as assigned
Access Coordinator II Schedules, reschedules, coordinates and cancels appointments using the hospital systems; conducts pre-registration as needed
Inputs and/or updates accurate patient information
Creates new patient charts and accesses systems for orders as appropriate
Conducts insurance verification and benefit explanation by running eligibility on patients, requests outside records, and gathers outside medical records from referrals as needed
Meets, greets, and assists the public, answers telephones in a professional and friendly manner
Deals with conflicts in a positive and professional manner using careful listening and negotiation skills to resolve disagreements
Consistently utilizes communication devices and keeps accurate records as required
Demonstrates effective service recovery skills
Attends required hours of training and/or in-services
Attends staff meetings and participates in the orientation and/or training of new staff
Participates in annual educational needs and assessment
Maintains required job skill competencies and completes skill assessment annually
Completes and maintains documentation of continuing education hours annually
Performs other duties as assigned