Access Control

Unity Health Care.•Washington, DC

About The Position

Under the direction of the Director of Facilities, Access Control & EVS or designee, the overall role of Access Control is to act as an ambassador to create a welcoming, safe, and secure environment for all. The specific requirements of the position include: greeting and monitoring patients and visitors entering and exiting the health centers, monitoring patient/guest/staff safety, maintaining crowd control, preventing disruptions at health centers, securing restricted areas and promoting customer service.

Requirements

High school diploma or equivalent.
Previous customer service experience in a related field.
Ability to read and follow verbal and written instructions.
Ability to interact with employees and the general public in a positive and professional manner.
Ability to provide instructions to patients/guest in regards to building policies in a professional manner.
Ability to stand for long periods of time, climb stairs, inspect the facility and handle emergency situations.
Ability to lift objects.
Ability to handle stressful situations for guest and personal safety.
Available to work days, evenings and weekend hours on occasion.

Nice To Haves

Previous security related experience preferred.

Responsibilities

Greets and monitors patients and visitors entering and exiting building, while serving as an Access Ambassador directing patients and visitors to the appropriate area(s).
Screens and provides surveillance as necessary.
Maintains presence at entrances of buildings.
Monitors and inspects all areas to include restricted areas, outside building, and parking lots.
Ensures areas are clear and free from trash and debris.
Works collaboratively with Environmental Services to address safety and facility needs.
Monitors flow of traffic throughout facilities to provide assistance when and where needed.
Opens and closes the health centers daily; Unlocks doors 15 minutes prior to posted opening and locks doors at posted closing time.
Observes and reports suspicious behavior or activities in the interior and exterior of the facilities to designated staff/MPD.
Responsible for ensuring the completion of sign in sheets daily.
Handles concerns and refers patient complaints to the appropriate staff in a calm, courteous, and timely manner.
De-escalates conflict quickly in accordance with policies and if necessary, directs others to the appropriate leader.
Completes incidents or other reports daily
Provides special directions and/or information to patients/guest in regards to handicapped seating/access, procedures for lost and found articles, restroom locations, and specific health center information.
Keeps railings, walls, aisles, stairs, and other areas free of congestion and report any areas of safety concern.
Monitors for building policy adherence (i.e., smoking, food/beverage, cell phone use).
Checks facilities before, during, and after any events for concerns.
Monitors the safety and fire compliance of the facilities and reports concerns to the Unity Facility Maintenance Manager.
Serves as the safety officers for the respective health center.
Provides assistance at the health centers as requested.
Performs other duties as assigned.