Access Control Technician, IT Operations

Tesla•Austin, TX

22d

About The Position

The Access Control Technician is responsible for monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors.  The Technician shall maintain and update access levels for existing employees and contingent workers. Using a variety of systems, this role will assist with requests both in-person and email/ticketing system. The Access Control Technician will troubleshoot, assess, and triage access control issues as required. Action-oriented, able to follow up on feedback to ensure positive outcomes Provide exceptional customer service while supporting external partners with requests through established communication channels Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines Adhere and follow the guidelines established through the Global Access Control Program Identify issues with badging processes and equipment and bring to the attention of management Develop insightful recommendations to address complex operational and strategic problems Perform other IT-related duties and special project functions as assigned

Requirements

Hands-on working experience with Access Control Systems (ACS)
Superior customer service skills to deal with both internal and external customers
Ability to communicate effectively, both orally and in writing
Able to remain calm and handle high stress situations in a fast-paced environment
A dependable team player with professional maturity, enthusiasm, and a positive and proactive attitude
Comfortable with high-tech work environment and constant learning of new tools and innovation
Must be able to work additional time, weekends, and holidays as required by Operations

Responsibilities

Monitoring, tracking, and coordinating all access control requirements and access permissions for new employees, contractors, and vendors
Maintain and update access levels for existing employees and contingent workers
Assist with requests both in-person and email/ticketing system
Troubleshoot, assess, and triage access control issues as required
Follow up on feedback to ensure positive outcomes
Provide exceptional customer service while supporting external partners with requests through established communication channels
Manage and maintain all requests, resolving within the Service Level Agreement (SLA) guidelines
Adhere and follow the guidelines established through the Global Access Control Program
Identify issues with badging processes and equipment and bring to the attention of management
Develop insightful recommendations to address complex operational and strategic problems
Perform other IT-related duties and special project functions as assigned

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Medical plans > plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program