Access Control Technician- Raleigh-Durham

Job Details Job Location: Durham Corporate Office - Durham, NC Position Type: Full Time Salary Range: Undisclosed Travel Percentage: Up to 50% Job Shift: Monday through Friday, Some Weekends Job Category: Information Technology Description Schedule: M-F ; evenings and weekends as needed Location: Properties will be primarily in the Chapel Hill- Durham area Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create. Primary Responsibilities: The Access Control Technician is responsible for performing skilled technical work related to the installation, servicing, and maintenance of access control, video surveillance, and other low-voltage security systems across Northwood Ravin properties. Key responsibilities include: Install, service, and maintain physical security systems, including CCTV/IP video, access control, intrusion detection, and intercom/communications systems Troubleshoot and diagnose issues within system components and wiring Install head-end equipment, system panels, and associated hardware across multiple sites Manage and maintain a digital ticketing system to track work orders, service updates, and resolutions Review and archive video surveillance footage and audit access control logs Perform network cabling, installation, testing, and repair work as needed Configure and support local area network (LAN) devices including routers, switches, and wireless equipment Install software updates and system upgrades on security-related client and server applications Travel daily to Northwood Ravin properties throughout the Raleigh-Durham-Chapel Hill region (reliable transportation required) What you bring to the role: High School Diploma or equivalent required 2+ years of CCTV and Access Control systems experience highly preferred Ability to read and interpret building floor plans and diagrams. Basic knowledge of mechanical door hardware and accessories Availability to occasionally work overtime Ability to work independently with attention to detail. Strong communication skills are required. Ability to lift heavy equipment (~75lbs+ Network Racks, etc.) Ability to use basic hand and power tools and test equipment. Must be able to stand & walk for extended periods. What our culture brings to you: When you join Northwood Ravin, you are not just taking a job but becoming part of a community that values your well-being and professional growth. Our team members are at the heart of our success, and we are committed to supporting and growing you. In addition to our award-winning culture, we offer a comprehensive benefits package focused on career growth, health and wellness, retirement, and family support so you can thrive professionally and personally. Housing discounts Extensive training programs Health and wellness benefits including medical, free dental, vision, and basic life benefit Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave Retirement planning with a 401(k) program and company match Give back days allowing you time away from work to volunteer and pursue personal interests Employee Referral Program Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone! Northwood Ravin is an equal opportunity employer Qualifications