Access Control Specialist

General Dynamics Information Technology • Washington, DC

1d • $70,658 - $82,800 • Onsite

About The Position

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking a Access Control Specialist. The selected candidate must be able to obtain a Public Trust Suitability clearance, per contract requirements. As a Access Control Specialist with GDIT, you will have the opportunity to learn and grow in your IT career as you: Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users comprising of 6,000 – 8,000 users Providing end-user software and hardware troubleshooting and support in-person or over the phone. Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues. Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in Windows 10 print server environment to include multi-function printers. Be proficient in shared folder administration. Provide AV support to conference rooms. Be proficient with ServiceNow. Provide basic troubleshooting skills to support the set up and configuration of Apple iPhones and iPads. Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers. Upgrading end user computer systems ensuring no data loss. Supporting Microsoft software packages to include MS 365, and other commonly used desktop related applications. Work independently in a customer environment. Excellent communication skills to include written and verbal. Engaging engineers from multiple teams.

Requirements

• BA/BS or equivalent experience in a related field of study
• Must have a minimum of 2 years experience in administrating access control.
• Must have an understanding of Microsoft Active Directory and underlying concepts.
• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking

Responsibilities

• Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users comprising of 6,000 – 8,000 users
• Providing end-user software and hardware troubleshooting and support in-person or over the phone.
• Applying basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
• Applying a thorough knowledge of network configuration and troubleshooting techniques such as TCP/IP, WINS, DHCP and DNS within Windows- 10 operating system and MACs to resolve customer workstation issues.
• Applying basic troubleshooting skills to identify and resolve network printing issues and protocols issues related to network printing in Windows 10 print server environment to include multi-function printers.
• Be proficient in shared folder administration.
• Provide AV support to conference rooms.
• Be proficient with ServiceNow.
• Provide basic troubleshooting skills to support the set up and configuration of Apple iPhones and iPads.
• Imaging workstations while safeguarding customer files and profiles; also testing laptop and desktop computers.
• Upgrading end user computer systems ensuring no data loss.
• Supporting Microsoft software packages to include MS 365, and other commonly used desktop related applications.
• Work independently in a customer environment.
• Excellent communication skills to include written and verbal.
• Engaging engineers from multiple teams.

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level