Access Control Specialist (Badging Office)

Dallas Fort Worth International Airport • DFW Airport, TX

206d

About The Position

Under general direction, the Access Control Specialist is responsible for issuing, activating, and deactivating a variety of security access media for controlled areas; capturing biometric identifiers; assisting in the completion of periodic audits of security access media and revenue; reviewing and maintaining criminal history records check (CHRC) results; communicating in writing, in person and on the telephone; and using a variety of software to maintain Airport Board records.

Requirements

• Completion of high school curriculum or equivalent.
• Two (2) years work experience that includes data entry and work in a detailed oriented position.
• Two (2) years customer service experience.
• Has not been convicted of a Felony, Class A and/or Class B Misdemeanor criminal offense.
• Has not been convicted of any family violence offense.
• Possession of a valid Class C driver's license.

Nice To Haves

• Experience in the military, law enforcement and/or a security field.
• Multi-lingual.

Responsibilities

• Reviews a variety of Access DFW applications for completeness; determines applicants' identity and employment authorization in accordance with Federal regulations.
• Ensures appropriate authorization is present prior to processing applications; ensures a variety of security access media are issued and maintained in accordance with Federal regulations, Airport Board and Department of Public Safety (DPS) policies and procedures.
• Ensures the accuracy of data entered into Access DFW databases.
• Ensures the daily and monthly uploads of biographical and sensitive security information are accurate and completed in accordance with Federal regulations.
• Captures a variety of biometric identifiers in accordance with Federal regulations and DPS policies and procedures using a variety of technical equipment.
• Reviews and maintains criminal history records check (CHRC) results and forwards CHRCs that contain criminal violations to appropriate DPS personnel for review.
• Coordinates the addition and removal of Customs access with appropriate personnel in Department of Homeland Security Customs and Border Protection.
• Oversees security training and ensures Security Identification Display Area (SIDA) badge applicants have successfully completed security training prior to SIDA badge issuance.
• Instructs applicants in the proper use/application of various security access media.
• Receives and resolves customer issues regarding Access DFW services; follows up with customers until final disposition of issues are reached.
• Reviews, maintains, stores and protects Access DFW records in accordance with Federal regulations, Airport Board policies and procedures and Texas records retention laws.
• Accurately collects fees for various security access media in accordance with the Airport Board's current Schedule of Charges.
• Accurately logs, tracks and reconciles the issuance, loss, theft, return and destruction of control numbered items.
• Uses a variety of software to gather, compose, prepare and maintain statistical data and prepare reports.
• Exercises initiative, good judgment, professionalism and discretion when working with internal and external customers and visitors.
• Maintains the security and confidentiality of sensitive security information and data contained within Access DFW.

What This Job Offers

• Job Type: Full-time
• Industry: Support Activities for Transportation
• Education Level: High school or GED