Access Control Officer

KEYSTONE PACIFIC PROPERT Y MANAGEMENT

9d•Onsite

About The Position

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. We have an excellent opportunity for an Access Control Officer to join our amazing team in Bell Canyon. For more information, please continue reading below! Summary: The Access Control Officers’ main function is to ensure only authorized people enter the Bell Canyon community by verifying identification and logging in vehicles. Along with access control, Access Control Officers must patrol the community and properties owned by Bell Canyon Association. ACOs are responsible for observing and reporting all disruptions, unusual activities, and complaints to their immediate supervisor. Why Join Keystone? Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. We provide an environment for people that nurtures leadership, promotes personal success, and rewards those who exceed expectations. We are thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive, open feedback, and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

Requirements

Strong customer service skills.
Able to respond with urgency and close the loop.
Effective interpersonal and conflict management skills.
Ability to practice sound judgement.
Collaborate effectively with the residents/guest/visitors
Excellent written and verbal communication skills.
Must possess a valid driver’s license and maintain a DMV record that is acceptable per our insurance carrier’s guidelines.
Must have a personal vehicle to use for business purposes.
Able to pass a background check.
1-2 years of experience working in a Customer Service role.
High School Diploma required.

Responsibilities

Access and use the entry program
Log in through the computer and/or tablet.
Enter visitor names into the entry program.
Follow all entry procedures and policies
Information must be input into the system accurately and efficiently.
Checking IDs.
Ensure only those with permission enter the community.
Alert the office of unauthorized construction work or materials delivery.
Customer service
ACO must be polite and professional when speaking with visitors, residents, and owners either in person or on the phone.
Patrol and Reporting
ACOs must patrol the community when not taking the gate.
Respond to resident calls/reports
Homeless persons.
Suspicious activities/persons.
Lost pets/animals.
Disturbance of peace
Loud Music
Loud parties
Reports must be made accurately and have all pertinent information, then forwarded to the immediate supervisor.
Damage to the property.
Vandalism.
Unusual activity.
Resident/Owner complaints.
Install transponders in authorized vehicles.
Maintain the cleanliness of the entry station.
Perform special tasks if instructed by the office.
Emergencies
Traffic control.
Run the generator in times of power outage.
Dealing with trespassers and the homeless.
Communicate with emergency services.
Sending out community eBlasts and change bulletin Board only as directed by the supervisor.
Practices and adheres to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by the supervisor.

Benefits

Competitive Salary
Work-Life Balance
Opportunities for Career Growth
Training and Mentorship from Successful Leaders in the HOA Industry
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Savings
Pre-Paid Legal
Employer Paid Basic Life/AD&D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement Plan with Company Match
Financial and Health/Wellness Education
Bereavement and Mandated Leave of Absence Applicable
Paid Time Off (PTO)
12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)