Access & Collections Coordinator

PolicyTech•Villanova, PA

20d

About The Position

Reporting to the Director of Access Services, leads, and coordinates operations in one or more of the following areas: resource sharing, student employment, course reserves, service desk, and collection maintenance as assigned. Responsible for complex problem-solving associated with patrons, services, and technology by working with other library departments, other departments at Villanova, and external organizations and vendors. Ensures smooth functioning of department in the absence of Director of Access Services. Responsible for delivery of public services requiring a strong service orientation and the ability to assume responsibility for library facility during weekdays, evenings, and weekends and at other times in the absence of library management. Requires working knowledge of standard library practices, computing equipment, and library systems and software. Supervises student staff in processing areas and at service desks. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values. I gnite Your Career at Villanova University! Whether undergraduate or graduate, faculty or staff, each community member brings with them a wealth of experiences that enrich our University and shift our perspectives. As a part of this community, your work will improve lives and ignite change! Why work at Villanova? Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others. Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2023 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum. We believe that an inclusive community fosters an understanding and appreciation for diversity among our students, faculty, staff and administrators. The Office of Diversity, Equity and Inclusion works to address issues of equity and justice in a variety of ways including workshops, events and employee resource groups. Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

Requirements

High School Degree required.
1+ years in public/customer service environment.
Demonstrated interest and enthusiasm for developing and maintaining relationships with diverse user communities.
Strong customer service skills, including the ability to conduct complex service interactions in a courteous and consistent manner.
Commitment to excellence, quality, and accuracy.
Demonstrated ability to prioritize work with competing deadlines, effectively manage complex projects simultaneously, exercise flexibility in meeting objectives, and adjust as circumstances change.
Excellent communication, analytical, and organizational skills with the ability to present information and ideas clearly and concisely.
Able to work independently with minimal supervision and with frequent interruptions.
Experience with and knowledge of operations in assigned area(s) of coordination.
Demonstrated ability to manage workflows and improve operations.
Proficiency with MS Office products and standard office equipment with the ability to troubleshoot complex system and equipment problems

Nice To Haves

Formal Education Bachelor’s degree strongly preferred.
Minimum Work Experience 3+ years in a public/customer service environment preferred.
1 year public/customer service experience in an academic or public library strongly preferred.
Familiarity with Library of Congress classification system preferred.
Experience with integrated library systems preferred.
Solid understanding of standard print and electronic research databases discovery preferred.
Knowledge of standard resource sharing practices preferred.
Knowledge of University financial and student record systems, such as BANNER preferred

Responsibilities

May support one or more functions including:
Operations Coordination: In consultation with the Director of Access Services, leads, and coordinates the operations of one or more of the following functions: service desk, resource sharing, collection maintenance, course reserves, or student employment. Provides operational and procedural guidance, training, and policy interpretation in assigned operational area. Develops efficient workflows and procedures and creates and maintains documentation. Keeps statistics, assesses operations, and implements improvements. Provides leadership in the absence of the Director of Access Services.
Public Services: Welcomes and assists patrons at main service desk with directional inquiries, simple reference questions, and complex service needs. Appropriately refers patrons to research librarians. Interprets and enforces library policies in both routine and difficult situations. Circulates library materials and equipment using library management system. Updates patron and item records. Processes patron circulation notifications and responds to patron inquiries. Fulfills resource sharing, inter-library loan, and document delivery requests. Coordinates with other libraries and vendors on the availability and receipt of materials. Packages shared materials for shipping. Works with appropriate campus offices and systems to resolve problems with financial transactions, student billing, fine/fee payments, e-mail and user accounts, enrollment verification and the editing or addition of personal and/or financial information in library or university systems. Processes electronic and physical materials for course reserves and makes them discoverable in course and library management systems. Maintains physical collections stacks and shelves library materials as needed. Coordinates access to facilities including entrances, physical collections, and group study rooms. Ensures library building is secure and that departmental opening and closing routines are followed. Contacts library and university colleagues or appropriate service vendors to resolve non-routine safety, custodial, facility, supply, or equipment issues. Assists patrons using computers, scanners, printers, and other library equipment. Works closely with Library and University technology staff as well as external vendor technicians to install software upgrades, resolve interoperability, authentication, and complex system or equipment issues.
Student Management: Interviews, trains, and schedules student employees. Supervises students, tracks attendance, and monitors performance.
Organizational: Contributes to programs, goals and strategic initiatives of Access Services, Falvey Library, Villanova University, and professional organizations, as appropriate. Performs additional duties and assists with special projects as assigned.