Access Center Training Specialist
About The Position
Working within the Hartford HealthCare Medical Group team and across the broader Hartford Healthcare organization, and reporting to the Director, Access Center Quality and Training, this individual will collaborate cross-functionally with the broader Access Workgroup teams, as well as groups and stakeholders from specialty practices across the organization to centralize and standardize all inquiries related to Access Center training. The Access Center Training Specialist will conduct focused educational/training needs assessment within specified targeted adult populations. Designs, develops, delivers, and evaluates a range of responsive educational curricula and training programs within the Access Center.
Requirements
- Minimum 5 years of experience in the contact center industry specific to training facilitation in an inbound/outbound call center environment.
- Knowledge of healthcare coding and professional billing, coding, and documentation practices in outpatient settings.
Nice To Haves
- Associates or Bachelor's Degree in Business or Healthcare related field preferred; or equivalent years of experience as detailed above.
Benefits
- Supportive environment to promote professional and interpersonal development and growth
- Tuition Reimbursement up to $5,250.00 after six months of employment and up to 40% tuition discounts with partnering institutions for colleague AND dependents
- Medical, dental and vision coverage options
- Generous PTO to promote work/life balance
- Employee assistance and wellness programs including a strong focus on promoting mental health
- Discounts on services, products and optional coverages - movie tickets, pet insurance, travel and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
