Access Center Specialist (Afternoon or Midnight Shifts)

Meridian Healthcare•Youngstown, OH

About The Position

Join a mission-driven team that puts “Patient First.” Meridian HealthCare is seeking a compassionate, detail-oriented Access Center Specialist to join our growing team. In this vital role, you’ll be the first point of contact for patients — ensuring every interaction is professional, efficient, and caring. You’ll support our mission of providing integrated medical, behavioral health, and recovery services by helping patients access the care they need with ease. To support our patients around the clock, current openings include Monday–Friday evening (4:00 PM–12:00 AM) and overnight (12:00 AM–8:00 AM) shifts.

Requirements

Exceptional customer service and communication skills, grounded in respect, empathy, and dignity for every patient.
A hungry, humble, and human team member — motivated to grow, open to learning, and committed to showing up with compassion and authenticity.
Ability to navigate a fast-paced environment while staying patient-centered, professional, and detail-oriented.
Strong computer proficiency (EHR, Microsoft Teams, scheduling software).
A collaborative, team-first mindset, working alongside colleagues across disciplines to support patient care and shared goals.
High School or GED, one year of patient registration, appointment scheduling, insurance processing or customer service/concierge experience preferred.
Knowledge of medical terminology preferred.

Nice To Haves

Experience in a medical office or patient access role preferred.
Knowledge of medical terminology preferred.

Responsibilities

Provide a warm, professional, and patient-centered experience in person, over the phone, or patient portal.
Promptly and courteously answer, screen, and route incoming calls for medical, behavioral health, and business inquiries.
Register and schedule patients accurately using Meridian’s practice management system.
Verify and update patient demographics and appointment details.
Assess caller needs and connect them with the right provider or department.
Communicate effectively with clinical teams, including providers, nurses, and support staff.
Document all communications accurately in Microsoft Teams and/or the electronic health record (EHR).
Scan, upload, and accurately index patient intake documents, referrals, and supporting materials into the electronic health record (EHR) in a timely manner.
Verify completeness of documentation and ensure patient records are organized and maintained according to agency policy, regulatory standards, and confidentiality requirements.
Monitor the building camera system to support patient, staff, and facility safety, and report any safety concerns or unusual activity to supervisory or clinical staff.
Maintain strict confidentiality and comply with HIPAA and organizational guidelines when handling patient information and monitoring security systems.