Access Center Specialist I - Pensacola

Nemours • Pensacola, FL

436d

About The Position

The Access Center Specialist at Nemours is responsible for facilitating patient access to specialty appointments through effective communication and scheduling. This role emphasizes superior customer service, accurate data entry, and collaboration with various departments to meet patient needs while ensuring compliance with established guidelines.

Requirements

• High School Diploma required.
• More than one (1) year of customer service, medical office, or call center experience.

Nice To Haves

• NAHAM certificate - CHAA preferred.

Responsibilities

• Communicates with patients/providers via telephone to schedule specialty appointments.
• Obtains and enters accurate demographic and insurance information for all encounters.
• Discusses financial obligations with patient families and collects payments or escalates to Financial Advocates when necessary.
• Monitors registration and insurance-related items in patient work queues for timely claim filing.
• Provides superior customer service to both internal and external customers.
• Answers calls for assigned clinic specialties using standardized greeting and closure.
• Captures and verifies patient demographic and insurance information in the EMR system.
• Schedules appointments in the EMR system according to guidelines.
• Provides necessary appointment information and directions via mail or email after scheduling.
• Reviews electronic communications to stay updated on department processes and notifies leadership of any questions.
• Utilizes escalation guidelines to prioritize health concerns and document calls as instructed.
• Collects copays and outstanding balances at the time of scheduling.
• Identifies and attempts to resolve complaints, escalating when necessary.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED