Access Center Coordinator - Access Center - Full Time - Remote

SolutionHealth • Nashua, NH

1d • Remote

About The Position

The Access Center Coordinator receives incoming calls and online requests from patients and referring providers for a variety of practices and specialties at Southern New Hampshire Health. This role completes patient registration and appointment scheduling while ensuring timely, efficient, and high‑quality service. This is a telephone and system‑based role with no in‑person patient interaction.

Requirements

• High School diploma or equivalent required.
• Minimum of two years of experience in a medical office, healthcare environment, administrative support role, or contact center setting.
• Previous direct customer service experience required.
• Understanding of referral triage processes and insurance requirements that impact scheduling.
• Strong customer service, communication, and interpersonal skills.
• Ability to exercise judgment with confidential information.
• Detail‑oriented with accurate data entry abilities.
• Proficiency with basic computer skills, including Microsoft Office.
• Ability to manage high call volumes and work effectively in a fast‑paced environment.
• Ability to interpret patient or provider needs and take appropriate action (scheduling, messaging, updating information).
• Ability to perform duties on‑site or off‑site as approved.
• Ability to meet essential mental, vision, and physical demands, including sustained keyboarding, sitting, and occasionally lifting up to 10 lbs.

Nice To Haves

• Associate degree preferred.
• EPIC experience preferred.

Responsibilities

• Initiate and coordinate registration and scheduling for new patient appointments.
• Accurately document demographic, medical, financial, and referral information in EPIC.
• Answer and triage telephone calls, providing professional and courteous customer service.
• Offer basic practice and hospital information; arrange interpreter services as needed.
• Ensure all required information and records are available for providers prior to appointments.
• Transcribe calls, referrals, and scheduling details across multiple systems accurately.
• Provide excellent service to internal and external customers; support service recovery when needed.
• Maintain strict confidentiality and privacy in compliance with HIPAA.
• Keep supervisor informed of issues affecting departmental operations.
• Assist in training new employees when needed.
• Perform additional duties as assigned.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term, long-term disability, life & pet insurance
• Tuition & certification reimbursement
• Nursing Student Loan Paydown Program
• 403(b) retirement savings plans with company matching
• Continuous earned time accrual & So much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED