Access Center Clinician - Philhaven Mt Gretna - Nights

Wellspan Health • Lebanon, PA

300d

About The Position

The Access Center Clinician at WellSpan Philhaven is responsible for assisting with initial triage and assessment, providing clinical oversight, facilitating the admissions process, and serving as a resource about internal and external services. The clinician will assist with security and patient behavioral management, and provide crisis intervention services. The role involves triaging requests for service, documenting all requests using computerized inquiry functions, and maintaining a knowledge base of insurance/managed care processes related to pre-certifications and authorizations. The clinician will conduct in-depth clinical assessments, determine appropriate levels of care, and assist clients and their families with necessary paperwork. The position requires interaction with clients and family members while maintaining confidentiality and sensitivity to their needs. The clinician will also communicate and coordinate care with other providers and agencies, support counselors in problem-solving, and maintain awareness of community resources. Additionally, the clinician will perform hospital security and safety duties as outlined in training.

Requirements

• Masters Degree in Psychology, Social Work, or related field.
• 2 years of experience in Psychology, social work, or related experience.
• Valid driver's license in the current state of residence.

Nice To Haves

• Interpersonal skills for managing patient admission interactions.
• Ability to provide counsel on sensitive patient matters.
• Analytical ability to determine appropriate solutions to crisis calls.
• Visual ability to review and prepare written information and observe patient behavior.
• Knowledge of care and handling of patients in all age groups.

Responsibilities

• Assists with initial triage and assessment.
• Provides clinical oversight and facilitates the admissions process.
• Serves as a resource about internal and external services.
• Assists with security and patient behavioral management.
• Provides crisis intervention services.
• Triages requests for service and provides prompt assistance.
• Documents all requests for service using computerized inquiry functions.
• Maintains knowledge of insurance/managed care processes related to pre-certifications and authorizations.
• Conducts in-depth clinical assessments using a structured interview tool.
• Determines appropriate level of care based on client history and clinical presentation.
• Instructs and assists clients and families in completing necessary paperwork.
• Works cooperatively with program staff to transition clients to the program.
• Interacts with clients and family members with awareness of confidentiality and patient rights.
• Completes necessary documentation for treatment authorization by 3rd party payers.
• Communicates and coordinates care with other providers or agencies.
• Provides support to counselors in problem-solving.
• Maintains awareness of community resources.
• Serves as an initial contact for internal emergencies and public relations issues.
• Conducts security rounds and campus drive-throughs as scheduled.
• Maintains knowledge of admission criteria and mental health legal requirements.
• Assists in behavioral management emergencies.
• Completes training as a designated Mental Health Delegate for involuntary commitments.
• Provides telephone crisis services when primary Crisis Intervention Counselor is unavailable.
• Performs hospital security and safety duties.

Benefits

• Comprehensive health benefits.
• Flexible spending and health savings accounts.
• Retirement savings plan.
• Paid time off (PTO).
• Short-term disability.
• Education assistance.
• Financial education and support, including DailyPay.
• Wellness and Wellbeing programs.
• Caregiver support via Wellthy.
• Childcare referral service via Wellthy.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree