Access Care Representative, Call Center

NYU Langone Health•Binghamton, NY

1d•$17 - $22

About The Position

United Health Services (UHS) is seeking a detail-oriented and empathetic Access Care Representative to join our patient access team. In this role, you will handle appointment scheduling, patient registration, insurance verification, and front-line communication—ensuring each individual receives timely, accurate, and respectful support as they navigate their care. Success in this position requires strong communication skills, attention to detail, and a passion for helping others. You’ll be a key part of delivering a smooth and supportive experience for patients and their families, proving that every question answered, every form completed, and every connection truly matters.

Requirements

High school diploma or equivalent.

Nice To Haves

Two years’ experience in medical environment with working knowledge of insurance applicable to outpatient medical care.
Proficient computer skills, knowledge of Medical Terminology, experience with scheduling.
Certified Healthcare Access Associate (CHAA).
Current driver’s license.

Responsibilities

Greet all customers with a positive, friendly attitude during every interaction to promote a welcoming environment.
Provide high-quality customer service through multiple channels, including phone, electronic messaging, and in-person interactions.
Perform patient registration tasks accurately, including collecting and verifying demographic and insurance information.
Schedule patient appointments efficiently while maintaining clear communication about availability and options.
Verify insurance coverage and eligibility to ensure accurate billing and reduce claim denials.
Monitor patient wait times continuously and collaborate with clinical and administrative teams to update patients regarding any delays.
Respond to patient inquiries and provide necessary information in compliance with HIPAA and organizational confidentiality policies.
Review financial work lists regularly, analyze discrepancies or issues, and take corrective action as directed by supervisors.
Maintain inventory awareness, restocking supplies promptly and placing orders when necessary to ensure smooth operations.
Promote and ensure adherence to all relevant regulatory and compliance standards within the access care environment.
Participate actively in Performance Improvement initiatives to enhance service quality, efficiency, and patient satisfaction.
Document interactions and activities accurately in electronic systems to support continuity of care and reporting needs.

Benefits

We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
From day one, PTO starts accruing so you can take time to recharge.
We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards.
When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads.
We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

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