Access Associate

TriHealth•Springfield Township, OH

12h•Onsite

About The Position

Make a difference every day as an Access Associate at TriHealth Good Samaritan Hospital. Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment. We offer career growth opportunities, a comprehensive benefits package . Requires 2 weeks of Full-time Day paid training in Norwood. Apply today and grow your career with a team that truly values you. Location: Good Samaritan Hospital, 375 Dixmyth Ave, Cincinnati, OH, 45220 https://share.google/B0EPLjKOPliZXXzPP Work Schedule: Part-time (26 hours/week) Day Shift Holidsay and weekend rotation Incentives & Benefits: Offers a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits Job Overview: Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internallyworking with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.

Requirements

High School Degree or GED
Experience in fast paced customer driven environment Ability to operate multiple computer applications
Excellent verbal and written skills
Typing speed of 35 wpm
Medical terminology required within first year of employment if not already taken
1-2 years experience Customer Service

Responsibilities

Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
Meets departmental targets for accuracy and avoiding critical errors.
Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.