As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.
Provides knowledge, expertise and guidance to a team of access associates.
Assist in training new employees.
Serve as a resource to others in the resolution of complex issues.
Manage incoming calls and provide necessary information.
Greet patients and/or their representatives and provide direction as needed.
Schedule patient appointments.
Interview patients and/or their representatives to obtain necessary information.
Complete the registration process for patients and/or their representatives.
Verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable.
Collect/process co-payments, deductibles and/or other types of payments.
Provide cost estimates when applicable.
Review charges in charge review WQs for completeness and accuracy.
None.
Associate degree preferred.
3 years related work experience in a healthcare or customer service setting preferred.