Access Associate - Oncology Contact Center

University of Virginia • VA

118d • $13 - $26

About The Position

This patient focused role is responsible and accountable for various aspects of the patient access experience including but not limited to answering patient and referring provider calls; appointment scheduling; and visit registration. Team members will address the various needs of the patient and family either in person or on the phone. Provide patients with tools in both paper and electronic format, which are needed by the clinical and revenue cycle teams to ensure their experience at UVA is optimal. Engages the patient/family in keeping them updated on various aspects of their visit. This role fully supports the Contact Center during the entire shift.

Requirements

• High School Graduate or Equivalent
• Customer service experience preferred

Nice To Haves

• Experience preferred but not required

Responsibilities

• Manages large volumes of inbound and outbound calls in a timely manner: always identifying self and clinic
• Provides assistance to patient and others contacting the clinic by telephone; may provide direct assistance, or take messages and direct calls to the appropriate party
• Updates any changes of patient’s information in EHR
• Follow communication 'scripts' when handling different scenarios
• Navigate through patients’ chart in the EHR to locate appropriate information
• Simple scheduling
• Adheres to the service line Contact Center metric standards

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off
• Long-term and Short-term Disability
• Retirement Savings
• Health Saving Plans
• Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED