Access Associate-Lead
About The Position
As an Access Associate Lead, you play an integral role to our high-quality standards of customer care. Position Summary: In a customer service-oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, obtaining precertification/authorization, co-payment collection and communicating with patient and/or their representative with regards to their financial assistance needs.
Requirements
- Ability to lead and take direction
- Basic computer skills
- Excellent customer service and communication skills
- Associate degree preferred
- One year of customer service experience preferred.
Nice To Haves
- Bilingual preferred
- 2-year degree or equivalent combination of education and work experience preferred
- Intermediate computer skills
- Excellent customer service and communication skills
Responsibilities
- Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
- Manage incoming calls and provide necessary information
- Greet patients and/or their representatives, provide direction as needed
- Schedule patient appointments
- Interview patients and/or their representatives to obtain necessary information
- Complete the registration process for patients and/or their representatives as defined by departmental policy
- Verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
- Collect/process co-payments, deductibles and/or other types of payments
- Provide cost estimates when applicable
- Review charges in charge review WQs for completeness and accuracy
- Manages incoming calls while providing necessary information.
- Greeting of patients and/or their representatives and providing direction as needed.
- Scheduling and/or prescheduling patient appointments.
- Interviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy.
- Identification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements.
- Verification of insurance eligibility/coverage and obtaining necessary precertification's/authorizations when applicable.
- Collecting/processing co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable.
- Reviews charges in charge review WQs for completeness and accuracy.
- Ensures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy.
- Communication with external customers such as but not limited to; payers, physician offices and other departments.
- Accurately sets up new patient record via Care Connect.
- If qualified, may be asked to interpret on occasion.
- Performs other duties as assigned.
- Flexibility and transportation to other medical group locations or other affiliated locations required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
