Access Associate-Lead

Rochester Regional Health
157d$18 - $23

About The Position

As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.

Requirements

  • Excellent customer service and communication skills required
  • Basic computer skills required

Nice To Haves

  • Associates degree preferred
  • 5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred
  • Bilingual preferred

Responsibilities

  • Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
  • Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
  • Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
  • Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
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