Accelerated Underwriting Representative

Northwestern Mutual

22h

About The Position

Summary Evaluate life insurance applications and related documents for completeness and approval; order outstanding requirements and gather information, identifying issues, researching/evaluating solutions. In this role, you will: complete non-risk assessment duties prior to underwriter assignment, according to an established process; may assess outstanding requirements and documents; resolve the majority of issues without escalation, identifying the need for special handling as appropriate; communicate with Financial Representatives to obtain missing information; expedite requests for additional information needed throughout the underwriting process, including discretionary Attending Physician's Statements; review HIPAA authorizations, check medical provider information; communicate case details in a timely, professional and confident manner using tact and diplomacy while being pleasant and courteous. Primary Duties and Responsibilities Case Management (50%) Assumes case ownership to accurately and efficiently complete non-risk assessment duties prior to underwriter assignment by following a standard order of steps in the process. Uses various systems to research and obtain information in order to assess outstanding requirements and documents. Independently resolves the majority of issues without escalation and identifies the need for special handling if appropriate. In addition, updates DSR for information received and communicates with Financial Representatives and/or Set Team Members to obtain any missing information. Follows outlined guidelines and criteria to Commission Authorize (CA) cases. Ordering Discretionary Requirements (10%) Expedites requests for additional information needed throughout the underwriting process. Reviews and verifies HIPAA authorizations, checks medical provider information and conducts internet searches to verify correct address prior to ordering through the Requirement Ordering System (ROSS). May add requirements to DSR and provides updates to the Financial Representative and/or Set Team Member as needed. Customer Service/Communication and Follow-ups (20%) Communicates with the Field, external paramedical and APS vendors as well as other internal customers in an open, direct and timely manner. May independently determines action needed on a case by case basis to expedite the receipt of outstanding requirements by conducting research and problem solving. Identifies and uses the appropriate pattern communications, customizing if appropriate. Selects appropriate communication vehicle and delivers a clear and concise message. Communicates in a professional and confident manner using tact and diplomacy while being pleasant and courteous. Accurately documents cases whenever necessary. Case Management of Es-Ins Cases (10%) Evaluates Es-Ins groups and confirms input for completeness and accuracy. Prepares GI groups for approval by adding delivery requirement reminders and facilitates corrections with the New Business post approval team. Completes appropriate documentation in Workbench and approves all cases. Interacts as needed with exchange companies, large case division, post approval, and the Field. Miscellaneous Teamwork (10%) Shares and seeks out information from other team members. Contributes to a positive work environment and the achievement of team goals. Acts as trainer/mentor to other team members. Supports cross training efforts within Front End Operations as volumes dictate and provides job shadowing experiences. Focuses on innovative thinking, process improvement opportunities and contributes to departmental goals and initiatives. Attends at least one workshop or on-line class as offered by HR, etc. Responsible for protecting the privacy and confidentiality of all NM policyowners by confining the use and communication of confidential information to the underwriting process. May include other responsibilities as required.

Requirements

Associate Degree and/or equivalent combination of education and experience.
Minimum of three years experience in a professional environment with exposure to computerized systems required.
Proven ability to problem solve and act independently.
Attention to detail with the demonstrated ability to apply sound judgment in the application of procedure and guidelines.
Communication with the Field, Home Office employees, and outside parties with a proven ability to exercise tact, diplomacy, resourcefulness, flexibility and understanding in order to foster positive long term relationships.
Strong written and verbal communication skills required.
Demonstrated organizational skills with the ability to independently recognize priorities and meet deadlines with high quality results.
High degree of self-motivation and initiative in accepting responsibility for work results and contributing cooperatively to team goals.
Successful completion of any required testing.

Nice To Haves

Knowledge and understanding of the insurance industry desirable.

Responsibilities

Assumes case ownership to accurately and efficiently complete non-risk assessment duties prior to underwriter assignment by following a standard order of steps in the process.
Uses various systems to research and obtain information in order to assess outstanding requirements and documents.
Independently resolves the majority of issues without escalation and identifies the need for special handling if appropriate.
Updates DSR for information received and communicates with Financial Representatives and/or Set Team Members to obtain any missing information.
Follows outlined guidelines and criteria to Commission Authorize (CA) cases.
Expedites requests for additional information needed throughout the underwriting process.
Reviews and verifies HIPAA authorizations, checks medical provider information and conducts internet searches to verify correct address prior to ordering through the Requirement Ordering System (ROSS).
May add requirements to DSR and provides updates to the Financial Representative and/or Set Team Member as needed.
Communicates with the Field, external paramedical and APS vendors as well as other internal customers in an open, direct and timely manner.
May independently determines action needed on a case by case basis to expedite the receipt of outstanding requirements by conducting research and problem solving.
Identifies and uses the appropriate pattern communications, customizing if appropriate.
Selects appropriate communication vehicle and delivers a clear and concise message.
Communicates in a professional and confident manner using tact and diplomacy while being pleasant and courteous.
Accurately documents cases whenever necessary.
Evaluates Es-Ins groups and confirms input for completeness and accuracy.
Prepares GI groups for approval by adding delivery requirement reminders and facilitates corrections with the New Business post approval team.
Completes appropriate documentation in Workbench and approves all cases.
Interacts as needed with exchange companies, large case division, post approval, and the Field.
Shares and seeks out information from other team members.
Contributes to a positive work environment and the achievement of team goals.
Acts as trainer/mentor to other team members.
Supports cross training efforts within Front End Operations as volumes dictate and provides job shadowing experiences.
Focuses on innovative thinking, process improvement opportunities and contributes to departmental goals and initiatives.
Attends at least one workshop or on-line class as offered by HR, etc.
Responsible for protecting the privacy and confidentiality of all NM policyowners by confining the use and communication of confidential information to the underwriting process.
May include other responsibilities as required.