Independently designs, develops, and facilitates corporate learning programs throughout the organization. The primary focus for this role will be Foundations (our onboarding program), Experience Academy ( our fundamental frontline customer service skills program ) , and additional program facilitation. Partners with leaders, managers, and employees to increase individual and organizational capabilities toward the goal of becoming a learning organization. Achieve current and future business goals through consulting, coaching, and training. Independently leads departmental and cross-departmental long-term programs and serves as a support team member for project initiatives in alignment with corporate strategy. The incumbent will be expected to mentor other less experienced staff members and provide guidance when appropriate.