Independently designs, develops, and facilitates corporate learning programs throughout the organization. The primary focus for this role will be Foundations (our onboarding program), Experience Academy (our fundamental frontline customer service skills program), and additional program facilitation. Partners with leaders, managers, and employees to increase individual and organizational capabilities toward the goal of becoming a learning organization. Achieve current and future business goals through consulting, coaching, and training. Independently leads departmental and cross-departmental long-term programs and serves as a support team member for project initiatives in alignment with corporate strategy. The incumbent will be expected to mentor other less experienced staff members and provide guidance when appropriate.