Academic Support Coordinator I

University of Central Florida • Orlando, FL

3d • $20

About The Position

UCF Faculty Excellence is hiring an Academic Support Coordinator I, a key role that supports and strengthens faculty success across the university. The Coordinator provides technical support for the university’s Faculty Information System (FIS) platform and works closely with the FIS Manager and Faculty Excellence team to facilitate a wide range of projects, tasks, and workflows with internal and external stakeholders. This position monitors and troubleshoots all FIS faculty workflows, including promotion and tenure, awards, sabbaticals, the professional development program, and faculty annual reports and evaluations. The Coordinator helps ensure that faculty processes run smoothly, data remains accurate and accessible, and end‑users receive the guidance and support they need. This is an excellent opportunity for a detail‑oriented, tech‑savvy professional who enjoys creative problem‑solving, improving processes, and delivering exceptional service within a collaborative academic environment.

Requirements

• Bachelor's or Master's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• All applicants must be authorized to work for any U.S. employer.
• Please include a resume and cover letter.

Nice To Haves

• Bachelor’s degree.
• Experience supporting academic affairs or faculty affairs in higher education.
• Strong customer service orientation with proven experience assisting end‑users, resolving system issues, and communicating solutions clearly and professionally.
• Proficiency in Microsoft Office Suite, specifically Excel.
• Ability to prepare and structure data for clear reporting using Workday and related systems.
• Experience working with enterprise or academic systems like Workday, PeopleSoft, Slate, or similar platforms.
• Experience with data entry or data review for compliance and adherence to established guidelines.
• Strong organizational skills with the ability to manage multiple priorities, maintain meticulous records, and consistently meet deadlines.
• Ability to communicate effectively, professionally, and appropriately with faculty, unit leadership, and senior administration.

Responsibilities

• Create and track cases in the FIS
• Monitor faculty profile and activity entries.
• Responsible for the entry, update, and deletion of users and committees in the Faculty Information System (FIS) and Teams. This includes the entry of security roles, correspondence related to requests, and audits.
• Support the development and update of the FIS guides and materials.
• Coordinate the intake and organization of applications and documentation for programs that run outside of the FIS.
• Create, implement and maintain reporting and tracking systems with Excel Pivot Tables, Microsoft Teams, shared folders, email, or similar tools.
• Coordinate and support the preparation and distribution of letters, email notifications, agendas, meeting requests.
• Support website updates.
• Assist with testing of the FIS upgrades, enhancements, and reports.
• Monitors email accounts and corresponds as appropriate.
• Americans with Disabilities Act (ADA) compliance verification and preparation of documents for accessibility.
• Other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees