Academic Support Associate for Career and Technology Education

University of Maryland Eastern Shore • MD

82d • $44,048 - $66,765

About The Position

The University of Maryland Eastern Shore (UMES) is currently accepting applications for an Academic Support Associate within the Career and Technology Studies programs in Baltimore, Maryland. This position is located at the UMES CTE program offices next to the Baltimore Museum of Industry on the Inner Harbor (Baltimore, MD). The Career and Technology Education (CTE) studies office offers various programs approved by the Maryland Higher Education Commission, assisting approximately 180 educators annually with obtaining their state teaching licensure or endorsement in a CTE area. The CTE studies programs are housed within The Department of the Built Environment and the School of Business, Engineering, Applied Sciences, Technology and Tourism Management (BEAST-TM).

Requirements

• Bachelor's degree from an accredited college or university.
• Experience in an administrative support or academic advising role in a corporate or higher education environment.
• Proficiency with using Microsoft Office 365, including Word, Excel, PowerPoint, and Outlook.
• Excellent written communication skills.
• Attention to detail and customer service.

Nice To Haves

• Experience working with public school systems or working for a public school system.
• Knowledge about Learning Management Systems (LMS) (ex. Canvas, Blackboard, etc.).
• Experience working with website editing or graphic design programs.

Responsibilities

• Work with prospective and current on-site, off-site, and distance education students in the CTE programs.
• Help students navigate various UMES processes such as applying to a program, adding/dropping/withdrawing from courses, and applying for graduation.
• Assist students with questions about Maryland teaching licensure and endorsements.
• Assist students with transferring courses into UMES and developing a plan of study.
• Maintain student records and assist the program Director with ensuring students are on track for graduation.
• Assist the program Director with collecting data, analyzing data, and preparing reports related to student applications, enrollment, and graduation.
• Provide ongoing support and program guidance for in-person and distance learning students and adjunct faculty.
• Assist faculty with Learning Management System (LMS) issues.
• Work closely with university offices such as the Registrar, Admissions, Financial Aid, etc. to troubleshoot student issues.
• Assist the program Director with developing and updating Memorandum of Understanding (MOU) documents.
• Collaborate with faculty to develop and periodically update program tutorials and direction sheets.
• Attend local recruitment events and professional meetings to promote the programs.
• Perform other related duties as assigned.

Benefits

• Health benefits (medical, prescription, dental, flexible spending accounts)
• Retirement (State or Optional Retirement Plan with Fidelity or TIAA)
• Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match
• Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance)
• Tuition Remission
• Employee Assistance Program
• Paid holidays
• Paid leave (Exempt positions start at 22 days annual, non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year)
• Overtime, shift-differential and on-call pay (non-exempt positions only)

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree