Academic Support Assistant (PAV)

University of San Francisco-posted 4 months ago
Full-time
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Under the general supervision and direction of the Director for Academic Planning and Operations, the Academic Support Assistant will maintain all graduate and undergraduate course schedules and course registration within the School of Nursing and Health Professions. This involves 450+ course sections each semester, including on campus and distance learning courses as well as clinical and fieldwork placements for over 1000 students yearly. Duties also include updating instructor and course changes in Banner, assisting students with registration each semester, providing information sessions regarding registration and block schedule. The incumbent will also maintain the course catalog and program curriculum patterns in Banner and other sources as needed, and provide general academic services support as assigned. This position reports to the Director of Academic Planning and Operations.

  • Partners with program directors and/or Associate Deans to design and complete annual and semester course schedule build out.
  • Develops the semester schedule template, provides enrollment statistics and cohort mapping, and implements scheduling changes.
  • Updates registration changes, classroom requests, class cancellations, course fees, faculty workload, and final examinations.
  • Uses the current curriculum patterns for course schedule forecasting to support the Director of Academic Planning and Operations.
  • Prepares and edits annual course schedule and catalog copy.
  • Enters and maintains updates of courses in Banner schedule.
  • Maintains and updates departmental student portal relevant to schedules and courses.
  • Supports the management of general catalog, course data, and course updates in Banner.
  • Coordinates efforts with Clinical Placement Coordinators, Business Specialist, and lead program staff.
  • Participates as the staff of the Curriculum Committee and provides administrative support for the course and curriculum development process.
  • Audits course rosters to ensure students are registered correctly.
  • Communicates with the USF Branch Campuses personnel to develop the schedule and rooming for SONHP.
  • Coordinates scheduling consolidated final examinations in collaboration with the Office of the University.
  • Provides registration/student information systems support.
  • Assists students with questions and problems relating to registration and course blocks.
  • Validates course fee information each term in collaboration with Student Financial Services office.
  • Maintains general knowledge of academic support applications.
  • Provides the Business Specialist with post census updates pertaining to faculty teaching assignment changes.
  • Confirms reservations of Cowell Spaces.
  • Processes non-traditional classroom requests via EMS.
  • Serves as liaison with the bookstore and assists with desk copy requests.
  • Tracks BNC report/audit for any correction needs in Banner.
  • Provides general academic services support as needed.
  • Performs other duties as assigned.
  • Post high school education preferred.
  • Training or experience equivalent to five (5) years of increasingly responsible work experience or related education.
  • Strong experience working with databases required.
  • Demonstrated critical thinking, planning, problem-solving and interpretive skills.
  • Ability to work with a variety of constituencies and explain complex rule-based systems.
  • Appreciation of student privacy and understanding of FERPA regulations.
  • Ability to work independently and as a member of a team.
  • Excellent listening, written and organizational skills.
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