Allegheny College-posted 3 months ago
Full-time
Hybrid • Meadville, PA
Educational Services

The Academic Success Slate Administrator serves as a primary manager and technical expert for the College's Slate CRM system as part of a Slate power-user team that supports both academic success and enrollment management. This position ensures Slate is effectively configured, maintained, and optimized to support academic success. The administrator will collaborate with staff from enrollment, academic affairs, accessibility, athletics, IT, and other campus partners to design efficient workflows, improve data integrity, and provide actionable insights to advance institutional enrollment goals. It is open to a remote or hybrid working arrangement reporting to the Director of Enrollment Operations and Communications (if remote, expected travel to campus is between 4-5 times annually as leadership directs).

  • Serves as the primary Slate administrator for academic success.
  • Manages the day-to-day operation, use, and configuration of the system.
  • Maintains functionality, appearance, and settings within community areas of the CRM.
  • Ensure data integrity and operational efficiencies through rules, automation, and auditing.
  • Maximize efficiency and accuracy of Slate's capabilities.
  • Test, deploy, and validate regular updates, feeds, and/or new functionality delivered by Technolutions.
  • Configure and customize Slate to meet the specific needs and workflows of different departments and users.
  • Serve as the main point of contact for, and oversee, integrations with systems including but not limited to: the College's SIS, athletics recruitment platform, and other lead generation partners.
  • Collaborate with leadership to continuously maximize Slate functionality and effectiveness.
  • Provide training for new and current systems users and maintain user and business process procedures and guidelines.
  • Be an active contributor to Academic Success by supporting its mission.
  • Attend office team meetings as required.
  • Attend staff development and training activities, including the annual Slate Summit.
  • Stay up to date on new features and/or new functionality delivered by Technolutions.
  • A Bachelor's degree is required with preferred focus in computer science, information systems, or equivalent work experience.
  • 1-3 years of related experience required.
  • 2-4 years of experience working with Slate CRM (Technolutions) in a higher education setting.
  • Experience with CRM configuration, workflow automation, data integration, and reporting tools.
  • Strong analytical and problem-solving skills, with the ability to translate business needs into system solutions.
  • Effective technical skills in programming, database development and management, system administration and maintenance, and report writing.
  • Excellent communication, collaboration, consultative, and training skills.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple projects and meet deadlines.
  • Create successful and positive collaborations with multiple stakeholders when there are competing priorities.
  • Competitive starting salary based on qualifications and experience.
  • Expected starting salary: $70,000 annually.
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