Academic Success Coach

Bryant & Stratton College • Orchard Park, NY

97d • $46,000 - $46,000

About The Position

The primary function of an Online Success Coach is to build a personalized relationship during the enrollment process. The Online Success Coach assures that academic enrollment steps are completed. Enrollment steps may include high school verification, transcript evaluation, orientation and session attendance. Additionally, the Online Success Coach uses experience and knowledge of coaching philosophies to assure successful student transition and that college policies for enrollment and registration are followed.

Requirements

• Bachelor's degree from an accredited institution
• Two-three years of experience in customer service and sales
• Internet savvy, proficient with Microsoft Office products
• High volume phone contact.

Nice To Haves

• Master's degree
• Experience with Banner

Responsibilities

• Meet and maintain retention and conversion metrics dictated by projected budgetary enrollment.
• Respond timely, empathetically and accurately to student inquiries and coach students to develop skills related to time management, follow through, and goal achievement.
• Develop action plans for success related to first term retention.
• Work in partnership with assigned groups of associates, admissions representatives, financial aid advisors and instructors to assure that students are coached and guided closely through the enrollment process.
• Provide excellent customer service and support services to the student to help increase campus retention and graduation rates.
• Maintain regular and consistent direct and proactive contact with students through calls, emails, and other contacts.
• Overcome student objections to ensure continued persistence through the enrollment process.
• Prepare/maintain accurate records and ensure proper documentation in the CRM databases.
• Complete all paperwork in a timely manner.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree