Academic Success Coach - Student Employment Coordinator

About the position

The position of the Academic Success Coach/Student Employment Coordinator assists students in learning how to make informed decisions about academic matters including advisement for programs admission registration and related topic areas while maintaining appropriate records; and proactively engages undergraduate students to provide guidance and support for their personal and professional goals.

Responsibilities

• Serve as a primary advisor assisting students with degree audits, plans of study, course scheduling, and course registration for undeclared students and students pursuing Bachelor of General Studies, Bachelor, and Applied Science degrees.
• Provides systematic and frequent coaching on an individual and group basis related to academic success, personal and/or professional development, career/major exploration activities, learning strategies, and study skills specific to course materials, resume writing, best practices, interview strategies, application strategies, and job search skills.
• Assists students in developing self-efficacy and motivates students to practice self-regulation in taking ownership of their academic success.
• Maintain knowledge of current academic and institutional policies and procedures unique to the institution and educate and assist students in complying with such items including but not limited to: Graduation Requirements, Academic Standards of Progress, Academic Probation, Academic Suspension, Academic Bankruptcies, Pre-requisites, Co-requisites, Course Sequencing, Admissions Requirements, New Programs.
• Foster relationships with institutional faculty and staff to provide appropriate and accurate academic plans and referrals for students working with the Student Success Center.
• Refers students to appropriate academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred.
• Counsel undeclared and declared major students both individually and in groups.
• Administer assessment instruments and computerized career guidance systems, assist students with interpretation of results, writing, and review of resumes, and guidance on job search and application procedures.
• Instruct students and employers in proper use of Hire a Lion, Optimal Resume, and other services.
• Monitor and accurately document progress of students in caseload with check-ins, scheduled meetings, or proactive outreach and communication, responding to students' questions, concerns, and needs.
• Assist with outreach to and follow-up with students who are on academic probation or who have been referred through the MSSU early alert online system, referred to as Lion Alert.
• In consultation with the Registrars Office and/or Transfer Guide, unofficially evaluate and determine the transferability of credits.
• Present outreach programming and workshops to students in classroom settings, residence halls, and student organizations.
• Teach 2 credit hours per academic year, fall, spring, summer, if needed, in the University Experience Curriculum.
• Assist with working events hosted by the Student Success Center. Occasional nights/weekends are expected with event management.
• Assist with creating and/or maintaining student resources guides, handouts, manuals, etc., published by the Student Success Center.
• Maintain competency and professional currency through self-directed professional reading, professional association memberships, attendance at conferences, workshops, institutional, and departmental professional development programs.
• Participate in departmental assessment processes.
• Contribute to the overall success of the institution's mission by performing all other duties and responsibilities as assigned.
• Serves as the primary Student Employment resource for all MSSU students, parents, supervisors, staff, and the local community.
• Creates, administers, reviews, updates, and educates the campus community on all policies and procedures regarding Student Employment; maintains the Student Employment Handbook.
• Verifies student eligibility, administers, and oversees all aspects of the Federal Work Study (FWS) program, including the distribution of FWS funds and the continuous management of funds.
• Works closely with departments across campus to ensure compliance with FWS regulations and regulatory changes.
• Accumulates statistics on all job postings, applicants, and FWS distribution of funds.
• Assists Career Services with the Federal Job Location and Development (JLD) program.
• Responsible for accurate reporting of FWS funds and accurate collection and reporting of job data for annual FISAP report.
• Counsels students individually on FWS eligibility and issues regarding financial aid and academic progress.
• Establishes procedures and manages the process for which all incoming requests for on-campus positions are received, evaluated, and posted.
• Directs, administers, and oversees all procedures for the recruitment, selection, and placement of students for posted on-campus student employment positions.
• Meets with every new student employee to assist with tax paperwork and MSSU new employee paperwork.
• Educates them on student employment policy regarding work hours, time sheets, payroll, FERPA, and mandatory employee training.
• Works directly with department supervisors to ensure proper hiring practices and effective supervision of student employees.
• Advises and trains campus departmental supervisors of the processes and best practices for recruitment, hiring, and retention of student employees.
• Educates and advises departmental supervisors on employment policy and how to resolve issues or problems with student employees.
• Maintains partnerships and develops working relationships with all MSSU departments that hire student employees.
• Manages the student on-campus section of Hire a Lion, the campus online job posting board, in conjunction with MSSU Career Services.
• Verifies all student new hires meet MSSU criteria to work as a student employee.
• Manages all aspects of the Student Employment section of the Employee Intranet and departmental website.
• Serves as Chair of the Student Employment Task Force, which monitors items such as student wages, student classification, and future modifications to student employment.
• Participates in campus job fairs and coordinates relevant services with MSSU Career Services.
• Serves as a Liaison to Financial Aid, Human Resources, and Payroll Offices to ensure accurate reporting of student employees and coordinates the flow of legal documents between the offices.
• Assists the Director of Career Services in completing the Graduate Employment Report.
• Promote positive institutional climate by serving on campus committees as requested.

Requirements

• Masters degree, M.A. or M.S. from accredited college or university required, with preference given to degrees in the following fields: student affairs, counseling, student personnel, higher education administration, or leadership, education, education psychology, or related field.
• Masters degree in progress will be considered with expectation of completing degree in two years.
• Strong computing skills and knowledge of relevant technologies, learning and management systems, and other academic support and administrative systems are required.
• Demonstrated ability to work effectively and efficiently in a dynamic, fast-paced team-oriented atmosphere is preferred.
• Experience in providing academic and/or career support to students in a college-level setting is preferred.

Nice-to-haves

• Excellent interpersonal, verbal, and written communication skills.
• Ability to work collaboratively as part of a team environment.
• Strong teamwork skills, high level of energy, and ability to work independently.
• Ability to manage workload both independently and as a team.
• Ability to effectively present information to administrators, faculty, staff, regulators, students, public groups, and/or board of regents.
• Ability to create and manipulate spreadsheets to create meaningful reports.
• Ability to manage Learning Management Systems such as Blackboard Ultra.
• Ability to engage with individuals of different cultures, backgrounds, or experiences.
• Ability to use small office equipment, including copy machines or multi-line telephone systems.
• Ability to use computers for data entry, word processing, and spreadsheets.
• Ability to use highly technical computer applications, such as Banner, Microsoft Office, Word, Excel, Access, PowerPoint, and other web-based applications to perform office duties.
• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from students, employees, and faculty, regulatory agencies, or members of the community.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to maintain highest level of confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Ability to be organized, flexible, and manage self, work time, and work space effectively.
• Ability to make ethical decisions in doing what is best for both students and the University.
• Ability to practice high ethical standards, adhere to FERPA standards, and maintain confidentiality with work-related information, including employee information.