Academic Records Specialist

Ieee Branch Of The University Of Bridgeport • Bridgeport, CT

440d

About The Position

The Academic Records Specialist at The University of Bridgeport is responsible for managing day-to-day operations in the Office of the Registrar, ensuring high-quality customer service and adherence to academic policies. This role involves handling inquiries, maintaining student records, processing transcripts and verifications, and supporting the overall functions of the Registrar's office.

Requirements

• Associate's degree required.
• 2 years of related work experience in records and registration or an equivalent combination of education and experience.
• Proficient in Microsoft Office applications.
• Experience using student information systems (e.g., Ellucian Colleague) and other web-based student platforms.

Nice To Haves

• Experience in higher education preferred.
• Excellent oral and written communication skills.
• Strong customer service orientation.

Responsibilities

• Serve as a primary point of contact for inquiries and visitors to the Office of the Registrar.
• Answer and respond to telephone calls, manage the Registrar's Office email account and calendar.
• Sort, open, and distribute mail delivered to the office.
• Prepare and provide hardcopy official transcripts, degree/enrollment verifications, and process diplomas upon graduation or request.
• Register students and maintain data in the student records database, correcting discrepancies as needed.
• Receive and process student forms and maintain office equipment and supplies inventory.
• Monitor and update the Registrar's and Parchment portal sites.
• Scan records and other documents as needed.
• Research problems or inquiries related to transcripts, certifications, credentials, enrollment, and/or degree verification.

Benefits

• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree