Academic Program Specialist

University of Maryland Global Campus-posted 9 days ago

Full-time • Entry Level

Hybrid • Adelphi, MD

501-1,000 employees

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University of Maryland Global Campus (UMGC) seeks an entry-level Academic Program Specialist. The Academic Program Specialist is responsible for providing world-class customer service support through activities related to incoming transcript processing.

Process received transcripts and other student documents in a confidential manner
Verify and enter student information listed on each institution’s transcript sent to UMGC
As part of the data entry process, the transcript must be accurately scanned and linked to the UMGC student record, and transcript data must be entered into the student information system (SIS)
Review onscreen transcripts, verification, and digital filing related to student records
Accurately verify school accreditation, enter transfer credit GPA, applicable degrees earned, and course/grade information into the system to ensure transfer credit is applied to each student’s evaluation
Assist with any forms of document scanning and data entry as necessary for documents that are student related
Serve as an entry point for starting the transfer evaluation process for incoming students and has a direct effect on the recruitment of new students to the university
Screen transcripts to update the student’s record for any additional schools attended.
Provide Tier I and II support related to transcript inquiries made by phone, through email cases, in person, chat
Sort and process incoming mail in accordance with the transcript and document business processes
Additional projects such as training, software testing, attending meetings, and presenting ideas to colleagues or guests
Other duties as assigned in accordance with departmental needs

Associate degree
Three (3) years of experience with document processing or other clerical work
One (1) year of experience with a student record system, data entry, and document scanning
Some experience with document imaging systems
Ability to pivot on tasks between detail-oriented work and service-oriented work in a fast-paced environment where there will be distractions

Bachelor’s degree
Two (2) years of experience working with confidential documents
Understanding of FERPA and FERPA policies

Generous Time Off: Enjoy 11 days of paid vacation, 15 days of sick leave, 3 personal days, and 15 paid holidays (16 during general election years). Time off rates will be prorated based on the number of hours worked.
Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date. Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits. Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. NOTE: CII Part-time employees working less than 0.5 FTE are not eligible for LTD.
Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Supplemental Retirement Plans : include 401(k), 403(b), 457(b), and various Roth options. The university does not provide subsidies or matching funds.
Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

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