Academic Program Specialist

Towson University•Lexington, MA

13d

About The Position

Record-keeping and schedule-building for the department’s undergraduate and graduate programs, which includes coordinating with department chairperson to develop, build, and revise the course schedule for four terms each year; runs and evaluates enrollment reports for upcoming and past semesters; and builds a syllabus repository of all classes offered each semester. Student support and transfer orientation, requiring mastery of department curricula and knowledge of college/university curricular requirements: responds to general program inquiries (phone, email, in-person), directs concerns about courses and faculty to appropriate channels, evaluates and helps students resolve graduation deficiencies, communicates with incoming transfer students and facilitates transfer orientation sessions in summer months and January. Supports departmental major advisors and graduate program director in advising issues. Manages advisee loads for departmental advisors, updating as needed when students enter and leave programs. Program maintenance and development: keeps ongoing records of students entering and leaving major and updates the chairperson regularly; facilitates collection and organization of program assessment materials; gathers data on enrollment trends and program issues and organizes for chairperson review. Department communication and marketing: maintains and edits website content according to updates and revisions from faculty; creates marketing materials for department events and distributes them physically and digitally; designs and orders new promotional materials for recruitment and welcoming events; creates promotional and informational pamphlets advertising programs in the department. Maintains faculty technology inventory and facilitates updating as needed.

Requirements

Bachelor’s degree and one year of administrative staff work.
Excellent communication (verbal and written) and organizational skills.
Facility at learning new programs and platforms.
Ability to manage multiple project timelines simultaneously.
Ability to gather, organize, and present data in meaningful and clear ways using Excel and Word.
Ability to use presentation and digital publishing software to create promotional materials for department.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Nice To Haves

Familiarity or experience working in an academic department and/or familiarity with English department curriculum
Ability to work well with multiple constituencies: university staff, faculty, and students
Website design and marketing skills