Penn State University-posted 4 months ago
$38,300 - $61,000/Yr
Full-time • Entry Level

Penn State Great Valley in Malvern, PA is seeking a versatile and proactive Academic Program Coordinator to join our high-volume Academic Support Team. This dynamic role requires navigating a fast-paced environment while managing a wide range of responsibilities involving complex problem-solving and strategic multitasking. Reporting to the Director of Academic Operations, you will serve as a key point of contact for both students and faculty, driving coordination and communication across academic functions. The ideal candidate thrives in a collaborative setting and approaches tight deadlines and shifting priorities with confidence, adaptability, and composure.

  • Serve as the primary contact for student inquiries and concerns, resolving issues with thoughtful and effective solutions
  • Manage a high volume of emails, calls, and visitors with professionalism and accuracy
  • Assist with student retention efforts that require strategic communication and monitoring
  • Maintain digital student records, databases, reports, and internal communications with acute attention to detail
  • Provide proactive and responsive support to faculty members, assisting with questions, course coordination, communications, and administrative needs
  • Collaborate across departments and university units to ensure academic operations run smoothly
  • Support admissions and enrollment activities within the Academic Divisions
  • Contribute to special projects and administrative initiatives that evolve frequently
  • Step in to support fellow team members during periods of peak activity, shifting priorities, or absence
  • Facilitate planning and logistics for meetings, workshops, and retreats, including travel arrangements and accommodations
  • Support faculty search and recruitment processes with precision and confidentiality
  • Excellent time management with the ability to prioritize, troubleshoot, and meet deadlines in a high-energy, multitasking environment
  • Self-directed problem solving and the ability to carry out independent research when faced with challenges
  • Strong proficiency in Microsoft 365 tools, including Word, Excel, Outlook, Teams, and SharePoint, with the ability to leverage them effectively in a collaborative and fast-moving office environment
  • Team-oriented mindset with outstanding interpersonal communication skills
  • Previous experience as an Academic Program Coordinator, Administrative Assistant, or similar role in a high-volume setting
  • Advanced familiarity with Microsoft Office Suite, including Office 365, Teams, OneDrive, and SharePoint
  • Experience working with student records databases or university systems
  • Comfort with a range of office technologies and equipment
  • Comprehensive medical, dental, and vision coverage
  • Robust retirement plans
  • Substantial paid time off including holidays, vacation, and sick time
  • Generous 75% tuition discount for employees and eligible spouses and children
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