Academic Operations Manager

Berklee College of Music

108d • $72,000 - $81,000

About The Position

Berklee NYC is seeking a collaborative, detail-oriented, and mission-driven Academic Operations Manager to join our vibrant, creative campus. This is an exciting opportunity for someone passionate about supporting students and academic programs in a dynamic, fast-paced, and innovation-forward environment. Reporting to the Associate Dean, the Academic Operations Manager will be a key player in managing and supporting administrative and operational functions across Berklee NYC’s degree-granting, and co-curricular programs. This role is ideal for someone who thrives at the intersection of systems, people, and problem-solving — someone who anticipates needs, loves finding efficiencies, and brings both structure and flexibility to complex projects. As part of a small but mighty team, the Academic Operations Manager partners closely with colleagues at Berklee NYC and across our Boston-based offices. From coordinating registration and compliance processes to managing scheduling systems and supporting students throughout their academic journey, this position plays an essential role in maintaining a student-centered experience that reflects Berklee’s core values of creativity, excellence, and belonging.

Requirements

• Holds a bachelor’s degree (or equivalent professional experience).
• Has 2–3 years of administrative or student services experience in higher education.
• Communicates clearly and professionally, with exceptional organizational and time management skills.
• Demonstrates cultural competence, discretion, and the ability to build trust across diverse communities.
• Enjoys creative problem-solving and is proactive in finding solutions and efficiencies.
• Is tech-savvy and comfortable learning new systems.

Responsibilities

• Support day-to-day academic operations, including maintaining program grids, updating curriculum documentation, and managing scheduling platforms.
• Oversee student registration, enrollment tracking, and compliance (e.g., immunizations, health insurance) in collaboration with cross-campus teams.
• Provide direct student support — from basic triage and referrals to maintaining case files and connecting students to wellness resources.
• Serve as an information hub — compiling and distributing essential communications and updates for students, faculty, and staff.
• Manage and update web content related to academic programs and student services.
• Supervise 1–3 graduate assistants or student employees.
• Collaborate on reporting, data entry, and administrative workflows using platforms such as Informer, Workday, Salesforce, and Colleague.
• Support continuous improvement of systems and services that benefit students and academic leadership.

Benefits

• Competitive salary ranging from $72,000 to $81,000, dependent on relevant experience and education.
• Comprehensive benefits program to help employees achieve personal, professional, and financial goals.
• Supportive culture that recognizes the importance of balance, wellbeing, and professional growth.
• Mission-driven work that impacts not only students, but also artists, professionals, and creative entrepreneurs.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree