Academic Operations Associate

Campus•New York, NY

2d•$60,000 - $75,000•Hybrid

About The Position

We are seeking an Academic Operations Associate to support the execution of academic operations with a focus on faculty support, data accuracy, and process adherence. This role handles the operational “ground game” that keeps faculty, programs, and systems running smoothly. This is a high-volume, detail-driven execution role with clear growth into senior operations work.

Requirements

2–4 years experience in operations, program management, or academic administration
Bachelors degree
Strong attention to detail and comfort working with structured data
Ability to manage multiple concurrent tasks without dropping details
Clear written communication and professional judgment
Willingness to follow processes while also flagging when they break
Ability to build strong relationships across teams and work collaboratively towards effective solutions
Proactively anticipate team needs and inefficiencies; find improvements

Nice To Haves

Experience working with an LMS such as Campuswire
Experience supporting cross-campus or multi-program academic operations
Exposure to accreditation processes or academic compliance documentation

Responsibilities

Data Integrity & Tracking
Maintain accurate records related to:
Faculty onboarding status and training completion
Course and section assignments
Documented scheduling adjustments or cancellations
Monitor data systems with high attention to detail to ensure accuracy and completeness
Flag discrepancies and proactively correct errors before they impact scheduling, payroll, or faculty experience
Process & Workflow Execution
Execute defined academic operations workflows consistently and on time
Track incoming requests such as program changes, faculty updates, or platform needs
Ensure requests are logged, monitored, and resolved according to SLAs
Support audits, accreditation needs, or internal reviews by preparing clean documentation
Platform & Program Support
Serve as an expert in the Campuswire system (our LMS) to both internal teams and faculty
Coordinate projects related to aligning curricula and programs across both the New York online model and Sacramento campuses
Assist with course setup, new faculty training, faculty assignments, and term rollovers
Validate that program configurations match approved academic plans
Test and confirm changes before terms launch
Faculty Support & Issue Resolution
Serve as first-line support for faculty operational questions and issues
Triage and resolve common faculty requests related to onboarding, access, scheduling, and platform usage
Escalate complex or sensitive issues to the Academic Operations Manager with clear documentation
Communicate deadlines, expectations, and updates to faculty consistently
Continuous Improvement Support
Work cross functionally with internal teams to identify gaps, scope projects, and deliver impactful solutions
Identify recurring issues or inefficiencies and surface them to the Manager
Help document processes and update playbooks
Support implementation of special projects with new tools, systems, or workflows

Benefits

A compensation package that includes a base salary ($60,000 - $75,000) + equity grant
Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary will be localized.
Medical, dental, and vision insurance
401(k) match
Fertility benefits via Carrot
Flexible Time Away + paid holidays
In-office lunches for our NY Office (did we mention, we’re dog friendly? 🐶)
Hybrid work schedule (Mon & Fri remote; Tues-Thurs in-office)
Social events - happy hours, birthday celebrations, holiday parties, & more!
Opportunity to make an impact – you’ll be an integral player in bringing our vision to life