Academic Evaluator II

University of Central Florida • Orlando, FL

1d • $20

About The Position

College of Graduate Studies: The University of Central Florida College of Graduate Studies oversees, supports, and advocates for over 10,000 students across 200+ master’s, doctoral, specialist, and certificate programs. Within the College of Graduate Studies, the Department of Graduate Student Services supports all graduate students from enrollment to graduation by managing academic records, tracking degree progress, and processing milestones. The Opportunity: Under the direction of the Manager of Graduate Student Services, the Academic Evaluator II reviews eForms, evaluates graduate transfer credit, and updates the Graduate Plan of Study (GPS/degree audit). The position explains and clarifies academic policies and procedures related to transfer credit for students, faculty, and program staff. The Evaluator also assists with commencement preparation and attendance, certifies all graduate and certificate degrees, and provides high-quality customer service to graduate students, faculty, and program personnel.

Requirements

• Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

Nice To Haves

• Bachelor’s degree.
• Experience working in higher education, especially with graduate students or academic records.
• Record management experience reviewing student records, transfer credits, or degree audits.
• PeopleSoft experience, particularly in Student Records or Academic Advising.
• Familiarity with degree audit systems.
• Attention to detail and ability to interpret academic policies and catalog requirements.
• Strong communication and customer service skills when working with students, faculty, and staff.
• Ability to work independently, manage multiple deadlines, and support the graduation and commencement processes.
• Experience handling confidential student information.

Responsibilities

• Review, evaluate, and process graduate-level transfer credit requests.
• Resolve GPS (degree audit) related issues regarding graduate transfer credit.
• Evaluate and process Programs of Study/eForms.
• Ensure GPS (degree audit) course substitutions/course moves comply with the Catalog Year/Requirement Term, as well as with graduate policy.
• Process late Intent to Graduate (ITG) requests and communicate with college contacts at each phase of the graduation certification process.
• Attend and support each commencement ceremony.
• Conduct the final certification process each semester and award degrees once all requirements are met.
• Provide quality customer service to graduate students via phone, email, or in person.
• Communicate with graduate department faculty and staff as well as other university offices to resolve student issues regarding student services, academic progress, and graduation.
• Refer students to others for appropriate assistance.
• Perform testing and validation of Student Services PeopleSoft modifications, documenting results and providing feedback to the CGS ERP Specialist to support accuracy, reliability, and system improvements.
• Perform other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level