Academic and Research Computing Support Specialist

Binghamton University • Binghamton, NY

81d • $65,000

About The Position

Binghamton University is seeking a skilled and motivated individual to provide technical support of our Academic and Research computing needs. This includes supporting faculty, staff and student systems in offices and labs as well as assisting in management of data centers, maintenance of virtualization infrastructure, high-performance computing clusters, and storage systems. The ideal candidate will be responsible for the administration, documentation, and optimization of computing environments that support academic and research initiatives.

Requirements

• Bachelor's degree (or higher)
• Experience administering Linux-based and Windows Server-based server environments
• Experience with network configurations (LAN) in Linux, Windows, MacOS, network switches, and routers
• Proficiency in cybersecurity fundamentals and practices in system administration
• Familiarity with managing VMware-based virtual environments
• Familiarity with storage technologies (iSCSI, NAS, SAN)
• Knowledge of Active Directory management and security best practices
• Documentation and organizational skills
• Ability to work independently and collaboratively in a fast-paced academic and research environment

Nice To Haves

• Bachelor's Degree (or higher), with two years' experience in Computer Science, Information Technology, or a related field
• Minimum of 2 years of experience in data center operations, virtualization, and/or HPC management
• Experience with high-performance computing cluster administration
• Scripting experience (Bash, PowerShell, Python, etc.) for automation
• Experience in a higher education research computing environment
• Familiarity with Virtual Desktop Infrastructure (VDI) solutions

Responsibilities

• Physical and Virtual Desktop Infrastructure (VDI) Administration
• Provide support to Faculty, Staff and Students in all Watson College Departments and Schools as a member of the Watson Computing team
• Maintain School of Computing Academic computing labs
• Linux Based Operating System, Physical and Virtual deployments
• Assist in supporting the Watson College's VDI environment (Watson View)
• Develop and maintain administrative documentation and provide recommendations for improvements
• Data Center Operations
• Assist in maintaining comprehensive documentation of the data center environments, including maintenance records, access procedures, asset inventory, and usage information for chargebacks
• Assist in the administration and support of the Watson College HPC Cluster (Spiedie) and the academic OpenHPC cluster
• Consult with faculty, staff, and research assistants to assess computational academic and research needs and provide appropriate guidance of resources
• Server & Storage System Management
• Assist in management of Watson College servers and storage systems, including infrastructure dedicated to specific Schools and departments within the Watson College
• Assist with supporting the Watson College virtual server environment (VMware)
• Assist in management, procurement, inventory, and setup of virtual and physical servers
• Assist with the management of research storage systems
• Assist in management of the Watson College's iSCSI Storage environment
• Ensure a secure computing environment in collaboration with the ITS Information Security Office
• High-Performance Computing (HPC) Cluster Support
• Assist with management of cluster user accounts, including creation, removal, and group management
• Monitor daily cluster operations and coordinate updates and patches to minimize impact
• Work with faculty to integrate new computing nodes and obtain vendor quotes
• Gather, monitor, and incorporate HPC users' feedback to improve ease of use and support for diverse user requirements
• General Responsibilities
• Provide backup support during staff absences or emergencies
• Offer technical assistance to the University Helpdesk for Watson-related issues
• Work collaboratively and professionally with faculty, staff, and students
• Recommend and implement improvements to existing procedures and infrastructure
• Assist with coordinating integration of new employee computer accounts with ITS
• Manage Active Directory (AD) objects, organizational units (OUs), and Group Policies
• Troubleshoot AD-related issues in collaboration with ITS
• Assign user rights and manage secure network resources

What This Job Offers

• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees